#27103 · RE: VENTA PDH
ID interno: 10918000008116617
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Power BI
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Expansión
Request Type
Incidencia
Creado
1/7/25, 13:13
Resuelto
2/7/25, 7:06
Actualizado
4/7/25, 8:04
Asignado
Jul 2, 2025 09:02 AM
Respondido
Jul 2, 2025 09:06 AM
Completado
Jul 4, 2025 10:04 AM
First resp. due
Jul 2, 2025 03:13 PM
Due by
Jul 3, 2025 03:13 PM
Tiempo de resolución
17.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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De: Patricia Castells
Enviado el: martes, 1 de julio de 2025 8:43
Para: Soporte <soporte@browniespain.com>
CC: Concha Iglesias <concha.iglesias@browniespain.com>; Marta Guerrero <marta.guerrero@browniespain.com>; Javier Gonzalez <javier.gonzalez@browniespain.com>
Asunto: VENTA PDH
Buenos días,
No vemos la venta de Palacio de Hierro desde el 27 de junio incluido. Por favor, ¿podéis revisar?
Muchas gracias!
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8656172542589478127_parse_5026545841972893893\">\n<div class=\"x_200569391WordSection1\">\n<p class=\"MsoNormal\">+<a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_200569391OWAAMBBC8CD8150BE4EAAAC004EE03FEFF910\" href=\"mailto:alejandro.escamilla@browniespain.com\"><span style=\"font-family:"Aptos", sans-serif; text-decoration:none\">@Alejandro Escamilla</span></a></p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_200569391MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Patricia Castells</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Product Manager</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1979in; height:0.1979in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369521&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369522&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369523&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369524&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">08022 - Barcelona, Spain</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">+34 932 377 066</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">+34 </span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">636913794</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369525&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250529.jpg\"></span><span style=\"font-size:9pt\"> </span><span style=\"font-size:9pt\">\n</span><span style=\"font-size:9pt\"> </span><span style=\"font-size:9pt\"> </span>\n<span style=\"font-size:9pt\"> </span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-family:"Calibri", sans-serif\"> Patricia Castells\n<br />\n<b>Enviado el:</b> martes, 1 de julio de 2025 8:43<br />\n<b>Para:</b> Soporte <soporte@browniespain.com><br />\n<b>CC:</b> Concha Iglesias <concha.iglesias@browniespain.com>; Marta Guerrero <marta.guerrero@browniespain.com>; Javier Gonzalez <javier.gonzalez@browniespain.com><br />\n<b>Asunto:</b> VENTA PDH</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">No vemos la venta de Palacio de Hierro desde el 27 de junio incluido. Por favor, ¿podéis revisar?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias!</p>\n<p class=\"MsoNormal\"> </p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_200569391MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Patricia Castells</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Product Manager</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1979in; height:0.1979in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369521&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369522&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369523&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369524&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">636913794</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369525&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250529.jpg\"></span><span style=\"font-size:9pt\"> \n </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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