#27079 · RV: EXT: Gift card sin carga incidencia Illa
ID interno: 10918000008116293
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/6/25, 18:43
Resuelto
2/7/25, 7:31
Actualizado
4/7/25, 8:04
Asignado
Jul 1, 2025 08:37 AM
Respondido
Jul 1, 2025 08:49 AM
Completado
Jul 4, 2025 10:04 AM
First resp. due
Jul 3, 2025 08:25 AM
Due by
Jul 4, 2025 08:25 AM
Tiempo de resolución
36.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas,
Mira una clienta ha hecho una tarjeta regalo el 17/06 en la illa pero parece que se la cargaron mal, el problema es que necesito que me aseguréis que está mal cargada para generale una. Ella esta muy disgustado y lo necesita para mañana.
Te adjunto la foto de la tarjeta regalo cargada mal en cuestión.
Quedamos a la espera de respuesta.
Un saludo,
De: Silvia Carbonell <scarbonellmur@gmail.com>
Enviado el: lunes, 30 de junio de 2025 19:34
Para: Illa <illa@browniespain.com>
Asunto: EXT: Gift card sin carga incidencia Illa
Hola, soy Sílvia.
Tal y como acabamos de hablar por teléfono te paso tiquet de compra de la targeta gift card con 50€ y la targeta sin la carga de los 50 € que nos han regalado.
Ya me mandáis el vale de 50 h o cargáis la targeta para poder hacer uso de ésta y no tener que venir a la Illa para arreglarlo.
Gracias,
Sílvia 635577000
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Buenos días,
Viendo el ticket el error es el que os señalo en la captura que es que habéis cargado una tarjeta con numero 50 y no se ha leído la tarjeta con su correspondiente numero, es decir se ha cargado mal porque al importe no se le puso numero de tarjeta correspondiente.
Cargad una tarjeta pasarla por datafono externo, aseguraos de que se lee el numero de tarjeta correctamente.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, <br /></div><div><br /></div><div>Viendo el ticket el error es el que os señalo en la captura que es que habéis cargado una tarjeta con numero 50 y no se ha leído la tarjeta con su correspondiente numero, es decir se ha cargado mal porque al importe no se le puso numero de tarjeta correspondiente.<br /></div><div><br /></div><div>Cargad una tarjeta pasarla por datafono externo, aseguraos de que se lee el numero de tarjeta correctamente.<br /></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5361075&ACTION=FILE\" orig_width=\"714\" orig_height=\"710\" width=\"714\" height=\"710\"><br /></div></div>",
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"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"first_name": "Eliana",
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"name": "Eliana Garcia",
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"email_id": "eliana.garcia@browniespain.com",
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"first_name": "Eliana",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5136280958170777663_parse_8296403136118627925\">\n<div class=\"x_1608702789WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenas,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Mira una clienta ha hecho una tarjeta regalo el 17/06 en la illa pero parece que se la cargaron mal, el problema es que necesito que me aseguréis que está mal cargada para generale una. Ella esta\n muy disgustado y lo necesita para mañana.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Te adjunto la foto de la tarjeta regalo cargada mal en cuestión.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Quedamos a la espera de respuesta.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Un saludo,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Silvia Carbonell <scarbonellmur@gmail.com>\n<br />\n<b>Enviado el:</b> lunes, 30 de junio de 2025 19:34<br />\n<b>Para:</b> Illa <illa@browniespain.com><br />\n<b>Asunto:</b> EXT: Gift card sin carga incidencia Illa</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:11pt\">Hola, soy Sílvia.<br />\nTal y como acabamos de hablar por teléfono te paso tiquet de compra de la targeta gift card con 50€ y la targeta sin la carga de los 50 € que nos han regalado.<br />\n<br />\nYa me mandáis el vale de 50 h o cargáis la targeta para poder hacer uso de ésta y no tener que venir a la Illa para arreglarlo.<br />\n<br />\nGracias,<br />\nSílvia 635577000<br />\n<br />\n<br />\n<br />\nATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"1224\" height=\"1632\" style=\"width:12.75in; height:17in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369247&ACTION=FILE\"></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:11pt\"> </span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"720\" height=\"1280\" style=\"width:7.5in; height:13.3333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5369248&ACTION=FILE\"></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:11pt\"><br />\n<br />\n</span></p>\n</div>\n</div>\n</div>\n</div>",
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