#27047 · Solicitud de una segunda copia de la factura de 24/05/2025
ID interno: 10918000008077437
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/6/25, 9:36
Resuelto
1/7/25, 8:08
Actualizado
3/7/25, 9:04
Asignado
Jun 30, 2025 08:08 AM
Respondido
Jul 1, 2025 10:08 AM
Completado
Jul 3, 2025 11:04 AM
First resp. due
Jul 1, 2025 08:00 AM
Due by
Jul 2, 2025 08:00 AM
Tiempo de resolución
70.5 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Hoy una clienta acudió a la tienda para solicitar una segunda copia de la factura del 24/05/2025 a las 15:47, ya que cree que hubo un error en el cargo del artículo comprado.
La clienta afirma que su hija compró un top S25-0136-008-905 talla XS (precio = 29,90 €), más un bolso por 0,10 €, cuando el total de la compra debería haber sido de 30 €.
Sin embargo, el importe que me mostró la clienta para esa venta fue de 36 €.
¿Podrían enviarme una segunda copia de la factura para confirmarlo?
¡Gracias!
Un saludo,
Catarina Pereira
Store Manager – Brownie Fórum Aveiro
Resolución
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1637775592722298873_parse_2040774081416337639\">\n<div class=\"x_1414834715WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hoy una clienta acudió a la tienda para solicitar una segunda copia de la factura del 24/05/2025 a las 15:47, ya que cree que hubo un error en el cargo del artículo comprado.</p>\n<p class=\"MsoNormal\">La clienta afirma que su hija compró un top S25-0136-008-905 talla XS (precio = 29,90 €), más un bolso por 0,10 €, cuando el total de la compra debería haber sido de 30 €.</p>\n<p class=\"MsoNormal\">Sin embargo, el importe que me mostró la clienta para esa venta fue de 36 €.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Podrían enviarme una segunda copia de la factura para confirmarlo?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¡Gracias!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo,</p>\n<p class=\"MsoNormal\">Catarina Pereira </p>\n<p class=\"MsoNormal\">Store Manager – Brownie Fórum Aveiro</p>\n</div>\n</div>",
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