#27037 · Pantalla
ID interno: 10918000008077289
Estado
Cerrada
Prioridad
Alta
Urgencia
Alta
Impacto
Afecta al Negocio
Categoría
Hardware
Subcategoría
Pantallas/Contenidos
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 3 - Técnico externo
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/6/25, 12:50
Resuelto
8/7/25, 10:32
Actualizado
10/7/25, 11:07
Asignado
Jun 28, 2025 10:32 AM
Respondido
Jun 28, 2025 10:33 AM
Completado
Jul 10, 2025 01:07 PM
First resp. due
Jun 30, 2025 02:50 PM
Due by
Jul 1, 2025 02:50 PM
Tiempo de resolución
261.7 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenas tardes,
Abro ticket porque hemos hablado esta mañana por teléfono sobre la pantalla. El lunes vino el técnico y nos dejó la pantalla arreglada, nos aparecían los vídeos bien.
Hoy al abrir nos hemos encontrado con la pantalla parada con esta imagen (adjuntamos foto). Nos habéis comentado que os poníais en contacto con el técnico para que lo solucionen cuanto antes.
Un saludo
Resolución
Se confirmo ya la resolución de la incidencia y que el player seguia reproduciendo.
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