#27013 · URG Recuperar vale perdido
ID interno: 10918000008077043
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
26/6/25, 19:04
Resuelto
27/6/25, 10:03
Actualizado
29/6/25, 11:02
Asignado
Jun 27, 2025 12:03 PM
Respondido
Jun 27, 2025 12:03 PM
Completado
Jun 29, 2025 01:02 PM
First resp. due
—
Due by
—
Tiempo de resolución
15.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola,
Nos podéis ayudar?
Una clienta ha perdido el vale que se generó con una transacción:
- El día 20/06, gasta parte el vale M007013027190 de 65,90€ en la siguiente transacción 0000000A07000050716, ha perdido el vale con la diferencia de este cobro, el importe debería ser de 39,95€. Hemos intentado revisarlo en nuestras transacciones, pero no tenemos histórico.
¿Nos lo podéis recuperar?
Perdón por las prisas, pero lo necesitamos para mañana si es posible ya que la clienta se tiene que marchar el fin de semana.
Mil gracias!
Resolución
Hola,
El nuevo vales es: M007013027533
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">El nuevo vales es: </span></span></b><span class=\"size\" style=\"font-size:24px\"><b>M007013027533</b></span></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div><div><br /></div></div>",
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