#26960 · RV: Datafonos externos y maquina detectora de billetes
ID interno: 10918000008034221
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Datáfonos
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
25/6/25, 7:40
Resuelto
25/6/25, 14:03
Actualizado
27/6/25, 15:01
Asignado
Jun 25, 2025 12:33 PM
Respondido
Jun 25, 2025 04:03 PM
Completado
Jun 27, 2025 05:01 PM
First resp. due
Jun 26, 2025 09:40 AM
Due by
Jun 27, 2025 09:40 AM
Tiempo de resolución
6.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
De: La Roca <laroca@browniespain.com>
Enviado el: lunes, 23 de junio de 2025 12:48
Para: Cierres <cierres@browniespain.com>
CC: Monica García <monica.garcia@browniespain.com>; Maria Perez <maria.perez@browniespain.com>; Rafaela Katherine <rafaela.katherine@browniespain.com>; Evelyn Arnaiz <evelyn.arnaiz@browniespain.com>
Asunto: Datafonos externos y maquina detectora de billetes
Buenos días,
En la Roca tenemos dos datafonos externos que a veces dan problemas de conexión y no se puede pagar con ellos. También comentaros que la maquina detectora de billetes nos da bastantes problemas al momento de leerlos, al final casi siempre optamos por usar el rotulador de billetes.
Un saludo,
Rafaela.
La Roca Village
Brownie Spain
Resolución
Hola chicas
Se ha solicitado otros datafonos de reposición y en cuanto al lector de billetes falsos por favor pedidlo a logistica en el pedido de material ya que son ellos quien se encargan de la compra de esto.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Se ha solicitado otros datafonos de reposición y en cuanto al lector de billetes falsos por favor pedidlo a logistica en el pedido de material ya que son ellos quien se encargan de la compra de esto.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3682187878051836871_parse_8468950221643216087\">\n<div class=\"x_1389766805WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> La Roca <laroca@browniespain.com>\n<br />\n<b>Enviado el:</b> lunes, 23 de junio de 2025 12:48<br />\n<b>Para:</b> Cierres <cierres@browniespain.com><br />\n<b>CC:</b> Monica García <monica.garcia@browniespain.com>; Maria Perez <maria.perez@browniespain.com>; Rafaela Katherine <rafaela.katherine@browniespain.com>; Evelyn Arnaiz <evelyn.arnaiz@browniespain.com><br />\n<b>Asunto:</b> Datafonos externos y maquina detectora de billetes </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Buenos días,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">En la Roca tenemos dos datafonos externos que a veces dan problemas de conexión y no se puede pagar con ellos. También comentaros que la maquina detectora de billetes nos da bastantes problemas al momento de leerlos,\n al final casi siempre optamos por usar el rotulador de billetes. </span></p>\n</div>\n<div id=\"x_1389766805Signature\">\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Un saludo,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Rafaela.</span></p>\n</div>\n<p><b><span style=\"font-size:16pt; color:rgb(47, 84, 150)\">La Roca Village</span></b></p>\n<p><b><span style=\"font-size:16pt; color:rgb(47, 84, 150)\">Brownie Spain</span></b></p>\n<p><b><span style=\"font-size:16pt; color:rgb(47, 84, 150)\"> </span></b></p>\n</div>\n</div>\n</div>",
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