#26880 · ERROR CIERRE TPV 1 PALMA DE MALLORCA
ID interno: 10918000008005137
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/6/25, 6:37
Resuelto
23/6/25, 12:30
Actualizado
25/6/25, 13:00
Asignado
Jun 23, 2025 08:14 AM
Respondido
Jun 23, 2025 02:29 PM
Completado
Jun 25, 2025 03:00 PM
First resp. due
Jun 23, 2025 08:37 AM
Due by
Jun 25, 2025 08:37 AM
Tiempo de resolución
77.9 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Anoche aunque cerráramos el TPV 1, se imprimía el report y parecía que se cerraba correctamente pero la pantalla se quedaba como si la caja estuviera abierta de nuevo y nos dejaba volver a cerrarla, volvimos a intentarlo pero pasó lo mismo. Ahora mismo sigue abierta, no se si aparecerá como que se cerró o no, no creo que haya descuadre de ningún tipo ya que el registro era todo a 0€ porque no la usamos.
Aprovecho para añadir que las tarjetas regalo no nos deja declararlas en banco, siempre se han declarado en caja fuerte, ¿sería correcto?
Adjunto foto del error que aparecía en la pantalla.
Muchas gracias
Resolución
Hola,
Esto es debido a que el sistema se esta actualizando en ese momento, en caso de no poder hacer el cierre por esto ya que es tarde, ya realizaremos nosotros el cierre, o si en caso podéis esperar 10 min ya os debería dejar realizar el cierre.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Esto es debido a que el sistema se esta actualizando en ese momento, en caso de no poder hacer el cierre por esto ya que es tarde, ya realizaremos nosotros el cierre, o si en caso podéis esperar 10 min ya os debería dejar realizar el cierre.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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"name": "Sergio Marqués",
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"email_id": "sergio.marques@browniespain.com",
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"job_title": "ERP Technician",
"last_name": "Marqués",
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"name": "IT",
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},
"first_name": "Sergio",
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"name": "Sergio Marqués",
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"id": "10918000000794001"
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"email_id": "sergio.marques@browniespain.com",
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"first_name": "Sergio",
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"udf_char2": "Remoto",
"udf_char3": "No"
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{
"id": "10918000008005145",
"name": "ERROR TPV1.jpg",
"size": "74272",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3642377240254346791_parse_7277787389993907028\">\n<div class=\"x_1286443126WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Anoche aunque cerráramos el TPV 1, se imprimía el report y parecía que se cerraba correctamente pero la pantalla se quedaba como si la caja estuviera abierta de nuevo y nos dejaba volver a cerrarla, volvimos a intentarlo pero pasó lo mismo.\n Ahora mismo sigue abierta, no se si aparecerá como que se cerró o no, no creo que haya descuadre de ningún tipo ya que el registro era todo a 0€ porque no la usamos.</p>\n<p class=\"MsoNormal\">Aprovecho para añadir que las tarjetas regalo no nos deja declararlas en banco, siempre se han declarado en caja fuerte, ¿sería correcto?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Adjunto foto del error que aparecía en la pantalla.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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