#26848 · PROBLEMA PARA UN REMBOLSO
ID interno: 10918000007957339
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
eCommerce
Subcategoría
Devoluciones On-Line
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/6/25, 12:25
Resuelto
18/6/25, 12:58
Actualizado
20/6/25, 12:58
Asignado
Jun 18, 2025 02:54 PM
Respondido
Jun 18, 2025 02:58 PM
Completado
Jun 20, 2025 02:58 PM
First resp. due
Jun 19, 2025 02:25 PM
Due by
Jun 20, 2025 02:25 PM
Tiempo de resolución
0.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Les escribo porque esta mañana una clienta quiso tener un rembolso de un producto comprado en línea el 28 de mayo 2025. Intentamos hacerlo en la tienda a través de la pagina. Pero no funciono, quisiéramos obtener vuestra ayuda para que podamos darle una solución.
Nombre de la clienta es Dimitra CHAMPY
CO0597539
La referencia del pedido es : WWIEPZQAK
#FA704698
Botas cuero talla 41 S25-0696-001-704
precio 119.90euros
Gracias de antemano,
Equipo Brownie 😄
Resolución
Title : Incidencia C&C y Devoluciones OnLine
Description :
Description :
Cualquier incidencia referente a C&C y Devoluciones Online debéis contactar directamente con contactstores@browniespain.com
Están en copia para que os ayuden en la resolución.
Por parte de Soporte no podemos realizar acción alguna.
Cerramos el ticket.
Atentamente,
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">Title : Incidencia C&C y Devoluciones OnLine<br /> Description : <div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div><div><div>Cualquier incidencia referente a C&C y Devoluciones Online debéis contactar directamente con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contactstores@browniespain.com\">contactstores@browniespain.com</a><br /></div><div><br /></div><div>Están en copia para que os ayuden en la resolución.<br /></div><div><br /></div><div>Por parte de Soporte no podemos realizar acción alguna.<br /></div><div><br /></div><div>Cerramos el ticket.<br /><br /></div></div></div><div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Atentamente,<br /></div></div><div><br /></div></div><br /></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4940244459216415946_parse_3219683963344946678\">\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días, </div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLes escribo porque esta mañana una clienta quiso tener un rembolso de un producto comprado en línea el 28 de mayo 2025. Intentamos hacerlo en la tienda a través de la pagina. Pero no funciono, quisiéramos obtener vuestra ayuda para que podamos darle una solución. </div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNombre de la clienta es Dimitra CHAMPY</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCO0597539</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLa referencia del pedido es : WWIEPZQAK</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n#FA704698</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBotas cuero talla 41 S25-0696-001-704 </div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nprecio 119.90euros</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias de antemano, </div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1707290103elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEquipo Brownie 😄</div>\n</div>",
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