#26789 · CONSULTA DEVOLUCION ONLINE CARLOS 3
ID interno: 10918000007933675
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
eCommerce
Subcategoría
Pedidos de C&C
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
16/6/25, 17:40
Resuelto
18/6/25, 14:18
Actualizado
20/6/25, 14:58
Asignado
Jun 17, 2025 08:32 AM
Respondido
Jun 18, 2025 04:16 PM
Completado
Jun 20, 2025 04:58 PM
First resp. due
—
Due by
—
Tiempo de resolución
44.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes
Tengo un problema con un cliente que viene a devolver dos shorts en la factura figura los dos pantalones uno es S25-0177-009-406 TALLA 34 ROSADO y el otro es S25-0372-033-501AZUL CLARO TALLA 34.
La referencia del pedido es OCCFMSJLE
Al poner dicha referencia para devolver, el short rosa aparece, pero no el azul claro.
Y quiere devolver los dos
Podrías indicarme cual es el problema. Ya que tanto la factura como el correo que me han enseñado esta todo correcto.
Gracias
Un saludo
Daniela
Resolución
Title : Incidencia C&C y Devoluciones OnLine
Description :
Description :
Cualquier incidencia referente a C&C y Devoluciones Online debéis contactar directamente con contactstores@browniespain.com
Están en copia para que os ayuden en la resolución.
Por parte de Soporte no podemos realizar acción alguna.
Cerramos el ticket.
Atentamente,
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\">Title : Incidencia C&C y Devoluciones OnLine<br /> Description : <div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div><div><div>Cualquier incidencia referente a C&C y Devoluciones Online debéis contactar directamente con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contactstores@browniespain.com\">contactstores@browniespain.com</a><br /></div><div><br /></div><div>Están en copia para que os ayuden en la resolución.<br /></div><div><br /></div><div>Por parte de Soporte no podemos realizar acción alguna.<br /></div><div><br /></div><div>Cerramos el ticket.<br /><br /></div></div></div><div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Atentamente,<br /></div></div><div><br /></div></div><br /></div>",
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"email_id": "eliana.garcia@browniespain.com",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2667959685373411041_parse_818808463151357802\">\n<div class=\"x_849538587WordSection1\">\n<p class=\"MsoNormal\"><span>Buenas tardes </span></p>\n<p class=\"MsoNormal\"><span>Tengo un problema con un cliente que viene a devolver dos shorts en la factura figura los dos pantalones uno es S25-0177-009-406 TALLA 34 ROSADO y el otro es S25-0372-033-501AZUL CLARO TALLA 34.</span></p>\n<p class=\"MsoNormal\"><span>La referencia del pedido es OCCFMSJLE</span></p>\n<p class=\"MsoNormal\"><span>Al poner dicha referencia para devolver, el short rosa aparece, pero no el azul claro.</span></p>\n<p class=\"MsoNormal\"><span>Y quiere devolver los dos </span></p>\n<p class=\"MsoNormal\"><span>Podrías indicarme cual es el problema. Ya que tanto la factura como el correo que me han enseñado esta todo correcto.</span></p>\n<p class=\"MsoNormal\"><span>Gracias</span></p>\n<p class=\"MsoNormal\"><span>Un saludo</span></p>\n<p class=\"MsoNormal\"><span>Daniela</span></p>\n</div>\n</div>",
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