#26753 · tarjeta regalo error
ID interno: 10918000007933085
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/6/25, 18:06
Resuelto
16/6/25, 8:41
Actualizado
18/6/25, 8:57
Asignado
Jun 16, 2025 10:20 AM
Respondido
Jun 16, 2025 10:41 AM
Completado
Jun 18, 2025 10:57 AM
First resp. due
Jun 17, 2025 08:00 AM
Due by
Jun 18, 2025 08:00 AM
Tiempo de resolución
62.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ha venido una clienta a canjear su tarjeta regalo de un importe de 50€ , a la hora de pasar esta tarjeta no ha dado error pero cuando se ha realizado la operación ha dado un error y al comprobar el importe posteriormente sale a 0€, cuando deberían quedarle 34,10€ , os pasamos el ticket de la compra donde sale el importe gastado y lo que debería de quedar en la tarjeta.
NUMERO TARJETA: 000600096793
Muchas gracias, un saludo.
Resolución
Buenos días
La tarjeta regalo la habéis consumido en su totalidad, os adjunto el movimiento:
Generadle a la clienta una nueva por el importe restante.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días<br /></div><div><br /></div><div>La tarjeta regalo la habéis consumido en su totalidad, os adjunto el movimiento:<br /></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5238012&ACTION=FILE\" orig_width=\"858\" orig_height=\"156\" width=\"858\" height=\"156\"><br /></div><div>Generadle a la clienta una nueva por el importe restante.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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