#26722 · Problema con prévois urgente velizy 2

ID interno: 10918000007906471

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Lydia Catikoglu

Técnico

Departamento

Request Type

Incidencia

Creado

12/6/25, 16:36

Resuelto

Actualizado

13/6/25, 5:50

Asignado

Respondido

Jun 13, 2025 07:50 AM

Completado

First resp. due

Jun 16, 2025 08:00 AM

Due by

Jun 17, 2025 08:00 AM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Holà hay una problema importante en los Precios de dos referencias que he détectado en las novedades :
La blusa: w26-0141-027-100
Esta blusa esta etiquetado precio frances 49,9 pero en la caja aparece a 45,9
Y sobre El sitio web 45,9 pero pienso que su precio réal es 49,9 puedes modificar El del sitio y sobre la caja.
La falda ; w26-0373-004-100 El precio en la etiqueta es 69,9 en la caja es 49,9 y no aparece este producto en El sitio puede corregir la caja por favor 

Cordialmente lydia velizy 2

Envoyé à partir de Outlook pour iOS

Resolución

Resuelto por Producto.
JSON crudo (detalle completo)
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  "description": "\n\n<div>\n<div dir=\"ltr\">Holà hay una problema importante en los Precios de dos referencias que he détectado en las novedades :</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nLa blusa: w26-0141-027-100</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nEsta blusa esta etiquetado precio frances 49,9 pero en la caja aparece a 45,9</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nY sobre El sitio web 45,9 pero pienso que su precio réal es 49,9 puedes modificar El del sitio y sobre la caja.</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nLa falda ; w26-0373-004-100 El precio en la etiqueta es 69,9 en la caja es 49,9 y no aparece este producto en El sitio puede corregir la caja por favor&nbsp;</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nCordialmente lydia velizy 2</div>\n<div id=\"x_1986651434ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_1986651434ms-outlook-mobile-signature\">Envoyé à partir de <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">\nOutlook pour iOS</a></div>\n</div>",
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