#26693 · DEVO ONLINE
ID interno: 10918000007906105
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
11/6/25, 16:51
Resuelto
—
Actualizado
12/6/25, 7:37
Asignado
—
Respondido
Jun 12, 2025 09:37 AM
Completado
—
First resp. due
Jun 13, 2025 08:00 AM
Due by
Jun 16, 2025 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenas tardes ,desde Aqua hemos tenido una incidencia con una devo online.
La señora ha venido con dos artículos en una misma compra, cuando hemos metido el CO, aparecían los dos articulos comprados y cuando le hemos dado a devolver solo se seleccionaba el pantalon, se le ha hecho la devo del pantalon ,pero no del chaleco ,intentando
meter nuevamente el CO para poder hacerle la devo del chaleco tambien,no nos dejaba.
La clienta se llama GEMA CORTINA MARTIN.
CON FECHA DE PEDIDO 10/05
CO: CO0589170
NUMERO DE FACTURA: FA696303
NUMERO DE TELEFONO: 619903042
Necesitamos una solución para la clienta,ya que me comenta que no es de aquí y que hasta el finde podría pasarse para solucionarlo.
Gracias y un saludo!
Resolución
Es para eCommerce
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4708029548719303846_parse_6114514731757445780\">\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes ,desde Aqua hemos tenido una incidencia con una devo online.</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLa señora ha venido con dos artículos en una misma compra, cuando hemos metido el CO, aparecían los dos articulos comprados y cuando le hemos dado a devolver solo se seleccionaba el pantalon, se le ha hecho la devo del pantalon ,pero no del chaleco ,intentando\n meter nuevamente el CO para poder hacerle la devo del chaleco tambien,no nos dejaba.</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLa clienta se llama GEMA CORTINA MARTIN.</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCON FECHA DE PEDIDO 10/05</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCO: CO0589170</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNUMERO DE FACTURA: FA696303</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNUMERO DE TELEFONO: 619903042</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNecesitamos una solución para la clienta,ya que me comenta que no es de aquí y que hasta el finde podría pasarse para solucionarlo.</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias y un saludo!</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1646506358elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n</div>",
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