#26636 · Inventario Gran vía 10/06/25
ID interno: 10918000007858847
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/6/25, 11:09
Resuelto
10/6/25, 12:16
Actualizado
12/6/25, 12:55
Asignado
Jun 10, 2025 02:15 PM
Respondido
Jun 10, 2025 02:16 PM
Completado
Jun 12, 2025 02:55 PM
First resp. due
Jun 11, 2025 01:09 PM
Due by
Jun 12, 2025 01:09 PM
Tiempo de resolución
1.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
El inventario de hoy nos ha dado un resultado de 99,3% (-14/+26).
Os queríamos comentar que hemos estado apuntando desde el jueves las devoluciones que hemos tenido online (usando el programa nuevo), para ver si nos daba error en el inventario (apareciendo como un positivo ya que no se ajusta automáticamente como nos habían dicho), y efectivamente, muchas de los positivos son devoluciones online no ajustadas. Como no hemos podido apuntar todas, creemos que los demás positivos son lo mismo.
¿Podéis revisarlo y confirmarnos que debemos de hacer los ajustes manualmente o que se ajustan solos?
Os adjuntamos el documento para que podáis ver las diferencias.
Muchas gracias
Quedamos a la espera de la respuesta
Un saludo
Nagore
Resolución
Hola,
A partir de hoy se ajustan automáticamente, se sumará al stock por la noches.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">A partir de hoy se ajustan automáticamente, se sumará al stock por la noches.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_898991465420620021_parse_8040228112459194601\">\n<div class=\"x_497660180WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El inventario de hoy nos ha dado un resultado de 99,3% (-14/+26).\n</p>\n<p class=\"MsoNormal\">Os queríamos comentar que hemos estado apuntando desde el jueves las devoluciones que hemos tenido online (usando el programa nuevo), para ver si nos daba error en el inventario (apareciendo como un positivo ya que no se ajusta automáticamente\n como nos habían dicho), y efectivamente, muchas de los positivos son devoluciones online no ajustadas. Como no hemos podido apuntar todas, creemos que los demás positivos son lo mismo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Podéis revisarlo y confirmarnos que debemos de hacer los ajustes manualmente o que se ajustan solos?\n</p>\n<p class=\"MsoNormal\">Os adjuntamos el documento para que podáis ver las diferencias.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias </p>\n<p class=\"MsoNormal\">Quedamos a la espera de la respuesta </p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nagore </p>\n</div>\n</div>",
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