#26610 · Incidencia vale
ID interno: 10918000007858527
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Consulta
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
9/6/25, 17:12
Resuelto
12/6/25, 15:11
Actualizado
14/6/25, 15:56
Asignado
Jun 12, 2025 05:10 PM
Respondido
Jun 12, 2025 05:10 PM
Completado
Jun 14, 2025 05:56 PM
First resp. due
—
Due by
—
Tiempo de resolución
70.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Una cliente ha venido a la tienda con un vale borrado y un ticket adjunto en el que se puede comprobar el importe del vale. ¿Pueden recuperarlo y mandarnos un duplicado del vale?
Muchas gracias,
Un saludo.
Resolución
Hola,
Copia del Vale no podemos generar pero el numero es el : M007066000522
.
.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Copia del Vale no podemos generar pero el numero es el : </span></span></b>M007066000522<br /><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\"><br />.<img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5208027&ACTION=FILE\" orig_width=\"791\" orig_height=\"807\" width=\"791\" height=\"807\"></span></span></b></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div><div><br /></div></div>",
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