#26605 · Problema con una tarjeta regalo en Velizy
ID interno: 10918000007858433
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/6/25, 13:54
Resuelto
16/6/25, 13:21
Actualizado
18/6/25, 13:57
Asignado
Jun 16, 2025 10:23 AM
Respondido
Jun 16, 2025 11:34 AM
Completado
Jun 18, 2025 03:57 PM
First resp. due
Jun 10, 2025 03:54 PM
Due by
Jun 11, 2025 03:54 PM
Tiempo de resolución
167.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola, buenas tardes,
Creamos una tarjeta regalo de 150 €. Sin embargo, durante la transacción, no se emitió ningún recibo y apareció un mensaje de error "ilegal..." en la caja.Por lo tanto, quisimos simular una venta falsa para verificar el funcionamiento de la tarjeta. La venta se realizó y se debitó de la tarjeta regalo 79,80 €. Posteriormente, emitimos una nota de crédito por este importe, ya que se trataba de una venta falsa.Actualmente, la tarjeta muestra un importe de 70,20 € y una nota de crédito de 79,80 €, lo cual no corresponde a lo que la clienta deseaba.Tenga en cuenta que no disponemos de un recibo que indique el saldo restante de la tarjeta regalo (n.º 0 000600 048495). El número de la nota de crédito es M007312000760: 79,80 €.Guardamos todo, dejando el recibo de la tarjeta de crédito que acredita la compra y una nota nuestra para que pudiera volver a recoger la tarjeta regalo.Le pedimos que nos ayude a resolver este problema rápidamente. También le pedimos que resuelva los problemas con las tarjetas de regalo ya que tenemos problemas todo el tiempo.
Gracias por su ayuda.
Un saludo.
Equipo de Velizy
Resolución
Ticket cerrado.
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7218777707221034853_parse_8946714095058663172\">\n<span class=\"x_1684104309_Entity x_1684104309_EType_OWALink x_1684104309_EId_OWALink x_1684104309_EReadonly_1\" style=\"\"><span></span></span>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola, buenas tardes,</div>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<pre id=\"x_1684104309tw-target-text\" class=\"x_1684104309elementToProof\" style=\"margin:0px; padding-top:2px; padding-right:0.14em; padding-bottom:2px; width:270px\"><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Creamos una tarjeta regalo de 150 €. Sin embargo, durante la transacción, no se emitió ningún recibo y apareció un mensaje de error "ilegal..." en la caja. </div><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Por lo tanto, quisimos simular una venta falsa para verificar el funcionamiento de la tarjeta. La venta se realizó y se debitó de la tarjeta regalo 79,80 €. Posteriormente, emitimos una nota de crédito por este importe, ya que se trataba de una venta falsa.\n</div><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nActualmente, la tarjeta muestra un importe de 70,20 € y una nota de crédito de 79,80 €, lo cual no corresponde a lo que la clienta deseaba.</div><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Tenga en cuenta que no disponemos de un recibo que indique el saldo restante de la tarjeta regalo (n.º 0 000600 048495). El número de la nota de crédito es M007312000760: 79,80 €.\n</div><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGuardamos todo, dejando el recibo de la tarjeta de crédito que acredita la compra y una nota nuestra para que pudiera volver a recoger la tarjeta regalo.</div><div class=\"x_1684104309elementToProof\" style=\"direction:ltr; text-align:justify; text-indent:0px; line-height:1.2; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Le pedimos que nos ayude a resolver este problema rápidamente. También le pedimos que resuelva los problemas con las tarjetas de regalo ya que tenemos problemas todo el tiempo.</div></pre>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias por su ayuda.</div>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo.</div>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEquipo de Velizy</div>\n<div class=\"x_1684104309elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n</div>",
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