#26577 · ERROR VALE
ID interno: 10918000007858171
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
8/6/25, 19:36
Resuelto
12/6/25, 13:39
Actualizado
14/6/25, 13:56
Asignado
Jun 12, 2025 03:37 PM
Respondido
Jun 12, 2025 03:39 PM
Completado
Jun 14, 2025 03:56 PM
First resp. due
Jun 10, 2025 08:00 AM
Due by
Jun 11, 2025 08:00 AM
Tiempo de resolución
90.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas noches, hoy ha venido una clienta con un vale que no se podía canjear porque no tenia ni código de barras ni el número. Supongo que habrá sido una anomalía del sistema. Ahora os paso la foto y a ver si se puede hacer un vale nuevo que se pueda canjear.
Gracias.
La Roca Village
Brownie Spain
Resolución
Hola,
Por alguna razón el vale no genero ningún código, debéis generar una tarjeta de regalo sin cobrar a la cliente y explicar el descuadre que tendréis en la caja debido a esto, si necesitáis ayuda para generarlo llamar a soporte para que os ayudemos.
Un saludo.
Sergio.
Sergio.
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