#26574 · INCIDENCIA TARJETA REGALO
ID interno: 10918000007858043
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
7/6/25, 17:52
Resuelto
—
Actualizado
10/6/25, 10:50
Asignado
—
Respondido
Jun 10, 2025 12:50 PM
Completado
—
First resp. due
Jun 10, 2025 08:00 AM
Due by
Jun 11, 2025 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenas tardes!
Hemos tenido un problema a la hora de cobrar con una tarjeta regalo. En vez de poner el importe total de la compra hemos puesto el importe total de la tarjeta regalo y no se ha pasado el resto del dinero que le sobraba en la tarjeta regalo. Lo hemos solucionado haciendo la venta de una nueva tarjeta en datafono externo por lo que ahora en el cierre habrá 120.05 de más del día 07.06.25
Adjuntamos foto de los tickets y los guardamos hasta que esté solucionado.
Perdonar por el error.
Muchas gracias! 😊
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Es un ticket informativo
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5630705404040383095_parse_4171730295837241244\">\n<div class=\"x_1121746305WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Buenas tardes!</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Hemos tenido un problema a la hora de cobrar con una tarjeta regalo. En vez de poner el importe total de la compra hemos puesto el importe total\n de la tarjeta regalo y no se ha pasado el resto del dinero que le sobraba en la tarjeta regalo. Lo hemos solucionado haciendo la venta de una nueva tarjeta en datafono externo por lo que ahora en el cierre habrá 120.05 de más del día 07.06.25</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Adjuntamos foto de los tickets y los guardamos hasta que esté solucionado.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Perdonar por el error.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Muchas gracias!\n</span><span style=\"font-size:11pt; font-family:"Segoe UI Emoji", sans-serif\">😊</span><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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