#26568 · DEVOLUCIONES ONLINE EN TIENDA
ID interno: 10918000007851181
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Incidencia Online
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/6/25, 8:11
Resuelto
10/6/25, 11:09
Actualizado
12/6/25, 11:55
Asignado
Jun 10, 2025 11:59 AM
Respondido
Jun 10, 2025 01:00 PM
Completado
Jun 12, 2025 01:55 PM
First resp. due
Jun 10, 2025 08:00 AM
Due by
Jun 11, 2025 08:00 AM
Tiempo de resolución
75.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Buenos días,
Esta semana hemos hecho dos pedidos online con la nueva forma de devolución, y en el caso de ayer se hizo la devolución pero no se nos han subido los artículos al stock automáticamente… la otra me imagino que tampoco y seguramente lo reflejara en el inventario…
Lo tendríamos que subir manualmente en ajuste positivo? O se podría solucionar?
Muchas gracias
Resolución
Se comprueba que no se ha estado sumando el stock a las tiendas, se notifica el error y se corrije en BC
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