#26491 · RV: DEVOLUCÓN ONLINE PAMPLONA CARLOS 3
ID interno: 10918000007839157
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
eCommerce
Subcategoría
Devoluciones On-Line
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/6/25, 11:54
Resuelto
4/6/25, 12:31
Actualizado
6/6/25, 12:52
Asignado
Jun 4, 2025 02:30 PM
Respondido
Jun 4, 2025 02:31 PM
Completado
Jun 6, 2025 02:52 PM
First resp. due
Jun 5, 2025 01:54 PM
Due by
Jun 6, 2025 01:54 PM
Tiempo de resolución
0.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
De: Pamplona <pamplona@browniespain.com>
Enviado: miércoles, 4 de junio de 2025 13:48
Para: Helena Martínez <helena.martinez@browniespain.com>
Cc: Carla Gutierrez <carla.gutierrez@browniespain.com>; Alicia Echeverria <alicia.echeverria@browniespain.com>
Asunto: DEVOLUCÓN ONLINE PAMPLONA CARLOS 3
Enviado: miércoles, 4 de junio de 2025 13:48
Para: Helena Martínez <helena.martinez@browniespain.com>
Cc: Carla Gutierrez <carla.gutierrez@browniespain.com>; Alicia Echeverria <alicia.echeverria@browniespain.com>
Asunto: DEVOLUCÓN ONLINE PAMPLONA CARLOS 3
Buenos días Helena
Al querer realizar una devolución online y acceder al programa
C&C he observado que no está la pestaña de devoluciones habilitada.
El programa sigue apareciendo como antes, únicamente con la opción de recepción y entrega de pedido.
Espero una respuesta ya que la clienta esta pendiente de avisarle para poder realizar la devolución
Gracias
Un saludo
Daniela
Resolución
Se ha de gestionar des de eCommerce
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4596119130349598371_parse_2288325567780083744\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n</div>\n<div class=\"x_204313439elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div id=\"x_204313439appendonsend\"></div>\n<hr style=\"width:98%\">\n<div id=\"x_204313439divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Pamplona <pamplona@browniespain.com><br />\n<b>Enviado:</b> miércoles, 4 de junio de 2025 13:48<br />\n<b>Para:</b> Helena Martínez <helena.martinez@browniespain.com><br />\n<b>Cc:</b> Carla Gutierrez <carla.gutierrez@browniespain.com>; Alicia Echeverria <alicia.echeverria@browniespain.com><br />\n<b>Asunto:</b> DEVOLUCÓN ONLINE PAMPLONA CARLOS 3</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días Helena</div>\n<div class=\"x_elementToProof\" style=\"text-align:justify; text-indent:0px; line-height:1.2; margin-top:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAl querer realizar una devolución online y acceder al programa <span style=\"font-weight:500\">\nC&C he observado que no está la pestaña de devoluciones habilitada.</span></div>\n<div class=\"x_elementToProof\" style=\"text-align:justify; text-indent:0px; line-height:1.2; margin-top:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<span style=\"font-weight:500\">El programa sigue apareciendo como antes, únicamente con la opción de recepción y entrega de pedido.</span></div>\n<div class=\"x_elementToProof\" style=\"text-align:justify; text-indent:0px; line-height:1.2; margin-top:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<span style=\"font-weight:500\">Espero una respuesta ya que la clienta esta pendiente de avisarle para poder realizar la devolución </span></div>\n<div class=\"x_elementToProof\" style=\"text-align:justify; text-indent:0px; line-height:1.2; margin-top:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<span style=\"font-weight:500\">Gracias</span></div>\n<div class=\"x_elementToProof\" style=\"text-align:justify; text-indent:0px; line-height:1.2; margin-top:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<span style=\"font-weight:500\">Un saludo</span></div>\n<div class=\"x_elementToProof\" style=\"text-align:justify; text-indent:0px; line-height:1.2; margin-top:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<span style=\"font-weight:500\">Daniela</span></div>\n<div class=\"x_elementToProof\" style=\"text-align:justify; text-indent:0px; line-height:1.2; margin-top:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<span style=\"font-weight:500\"><br />\n</span></div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n</div>\n</div>",
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