#26450 · Devoluciones Online
ID interno: 10918000007820599
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/6/25, 13:02
Resuelto
4/6/25, 11:01
Actualizado
6/6/25, 11:52
Asignado
Jun 4, 2025 10:16 AM
Respondido
Jun 4, 2025 01:01 PM
Completado
Jun 6, 2025 01:52 PM
First resp. due
Jun 4, 2025 03:02 PM
Due by
Jun 5, 2025 03:02 PM
Tiempo de resolución
22.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os escribimos por una duda en cuanto a la nueva actualización de devoluciones online en tienda. En nuestra pestaña de Click and Collect no nos sale de momento esa opción. No sabemos si es porque nuestra tienda no va a tener este proceso ya que no somos punto de recogida.
Esperamos vuestra respuesta.
Un saludo,
¡Gracias!
Resolución
Hola chicas
En el proceso de C&C debeis poner el numero de pedido del cliente y ahi os arroja los artículos y la opciones marcarlos para devolverlos ( ha de ser un C&C ya entregado) , no hay ninguna pestaña adicional, por favor mirad el manual que explica mejor el paso a paso.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>En el proceso de C&C debeis poner el numero de pedido del cliente y ahi os arroja los artículos y la opciones marcarlos para devolverlos ( ha de ser un C&C ya entregado) , no hay ninguna pestaña adicional, por favor mirad el manual que explica mejor el paso a paso.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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