#26430 · RV: Validacion Mercancia
ID interno: 10918000007820183
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/6/25, 7:34
Resuelto
3/6/25, 7:43
Actualizado
5/6/25, 7:52
Asignado
Jun 3, 2025 09:42 AM
Respondido
Jun 3, 2025 09:43 AM
Completado
Jun 5, 2025 09:52 AM
First resp. due
Jun 4, 2025 09:34 AM
Due by
Jun 5, 2025 09:34 AM
Tiempo de resolución
0.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola buenos días!!
No os lo puedo validar, porque tampoco lo tenemos en el listado pendientes por recibir.
Como procedemos ?
Muchas gracias y esperamos vuestra respuesta…
De: Eliana Garcia <eliana.garcia@browniespain.com>
Enviado el: martes, 3 de junio de 2025 8:57
Para: Tiendas <tiendas@browniespain.com>; Area Manager <areamanager@browniespain.com>; Store Managers <storemanagers@browniespain.com>
CC: Javier Gonzalez <javier.gonzalez@browniespain.com>; Sergio Marqués Toribio <sergio.marques@browniespain.com>; Marc De Mena <marc.mena@browniespain.com>; Alex Baqués <alex.baques@browniespain.com>
Asunto: Validacion Mercancia
Buenos días, chicas:
Este mensaje es solo para aquellas tiendas que hoy habéis recibido mercancía.
Las cajas de mercancía que habéis recibido hoy aún no están cargadas en el sistema. Ya lo estamos reclamando y trabajando para que se exporten lo antes posible.
Mientras tanto, os pedimos que continuéis con las tareas habituales, es decir:
- Sacad la mercancía y colocad las novedades en tienda como de costumbre.
- Recordad que la prioridad es siempre la venta.
En cuanto los albaranes estén cargados correctamente, os avisaremos.
Mientras tanto, y para que podáis avanzar, os adjunto un vídeo explicativo junto con el paso a paso para validar manualmente los albaranes.
Por favor, validad manualmente los albaranes.
Paso a paso para recepcionar correctamente en el TPV:
- Acceded al menú Supervisor
- Entrad en Operaciones Central
- Seleccionad Recepciones pendientes
- Pulsad sobre los tres puntitos del albarán correspondiente
- Elegid Ficha
- Y finalmente, haced clic en Registrar
Los PTS los tenéis en el fichero que os enviaron el día anterior con el numero de bultos, os pondrá número de bultos y PT os dejo un ejemplo y adjunto video de como realizarlo.
Una vez finalizada la validación manual simplemente pasad la zebra, sin seleccionar ningún albarán solo leer los artículos para que los RFID estén identificados por la zebra.
Gracias como siempre por vuestra colaboración y paciencia.
Para cualquier duda, estamos por aquí para ayudaros.
Un saludo y disculpad las molestias😊
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3981425122088436704_parse_7267312454174200159\">\n<div class=\"x_285272636WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola buenos días!!</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">No os lo puedo validar, porque tampoco lo tenemos en el listado pendientes por recibir.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Como procedemos ?</span></p>\n<p class=\"MsoNormal\"><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"\">Muchas gracias y esperamos vuestra respuesta…</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Eliana Garcia <eliana.garcia@browniespain.com>\n<br />\n<b>Enviado el:</b> martes, 3 de junio de 2025 8:57<br />\n<b>Para:</b> Tiendas <tiendas@browniespain.com>; Area Manager <areamanager@browniespain.com>; Store Managers <storemanagers@browniespain.com><br />\n<b>CC:</b> Javier Gonzalez <javier.gonzalez@browniespain.com>; Sergio Marqués Toribio <sergio.marques@browniespain.com>; Marc De Mena <marc.mena@browniespain.com>; Alex Baqués <alex.baques@browniespain.com><br />\n<b>Asunto:</b> Validacion Mercancia</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"color:black\"><img width=\"1238\" height=\"177\" style=\"width:12.8958in; height:1.8437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5144040&ACTION=FILE\"></span><span style=\"color:black\"></span></p>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Buenos días, chicas:</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Este mensaje es solo para aquellas tiendas que hoy habéis recibido mercancía.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\"> Las cajas de mercancía que habéis recibido hoy aún\n<b>no están cargadas en el sistema</b>. Ya lo estamos reclamando y trabajando para que se exporten lo antes posible.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Mientras tanto, os pedimos que\n<b>continuéis con las tareas habituales</b>, es decir:</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ul>\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Sacad la mercancía y colocad las novedades en tienda como de costumbre.</span></li></ul>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ul>\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Recordad que <b>la prioridad es siempre la venta</b>.</span></li></ul>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><b><u><span style=\"font-size:14pt; color:rgb(200, 38, 19)\">En cuanto los albaranes estén cargados correctamente, os avisaremos.</span></u></b><span style=\"font-size:14pt; color:rgb(200, 38, 19)\"></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Mientras tanto, y para que podáis avanzar, os adjunto un vídeo explicativo junto con el paso a paso para validar manualmente los albaranes.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\"> Por favor, validad</span><span style=\"font-size:14pt; color:rgb(200, 38, 19)\"> <b>manualmente</b></span><span style=\"font-size:14pt; color:black\"> los albaranes. </span><span style=\"font-size:14pt\"></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><b><span style=\"font-size:14pt; color:black\">Paso a paso para recepcionar correctamente en el TPV:</span></b><span style=\"font-size:14pt; color:black\"></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ol start=\"1\" type=\"1\">\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Acceded al <b>menú Supervisor</b></span></li></ol>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ol start=\"2\" type=\"1\">\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Entrad en <b>Operaciones Central</b></span></li></ol>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ol start=\"3\" type=\"1\">\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Seleccionad <b>Recepciones pendientes</b></span></li></ol>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ol start=\"4\" type=\"1\">\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Pulsad sobre los <b>tres puntitos</b> del albarán correspondiente</span></li></ol>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ol start=\"5\" type=\"1\">\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Elegid <b>Ficha</b></span></li></ol>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<ol start=\"6\" type=\"1\">\n<li class=\"MsoNormal\" style=\"color:black; background:white\">\n<span style=\"font-size:14pt\">Y finalmente, haced clic en <b>Registrar</b></span></li></ol>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"margin-left:36pt; background:white\">\n<span style=\"font-size:14pt; color:black\"> </span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Los PTS los tenéis en el fichero que os enviaron el día anterior con el numero de bultos, os pondrá número de bultos y PT os dejo un ejemplo y adjunto video de como realizarlo.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\"><img width=\"500\" height=\"364\" style=\"width:5.2083in; height:3.7916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5144041&ACTION=FILE\"></span><span style=\"font-size:14pt; color:black\"></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Una vez finalizada la validación manual simplemente pasad la zebra, sin seleccionar ningún albarán solo leer los artículos para que los RFID estén identificados por la\n zebra.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Gracias como siempre por vuestra colaboración y paciencia.<br />\nPara cualquier duda, estamos por aquí para ayudaros.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:14pt; color:black\">Un saludo y disculpad las molestias</span><span style=\"font-size:14pt; font-family:"Segoe UI Emoji", sans-serif; color:black\">😊</span><span style=\"font-size:14pt; color:black\"></span></p>\n</div>\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\"> </span></p>\n<div id=\"x_285272636Signature\">\n<table class=\"x_285272636MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt; border-collapse:collapse\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Eliana Garcia</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Retail Project Operations</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5144042&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5144043&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5144044&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5144045&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">140</span></a><br />\n</span><span style=\"font-size:9pt; color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5144046&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250529.jpg\"></span><span style=\"font-size:9pt\"> \n </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>\n</div>",
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