#26405 · Ventas pendientes: vales y tarjeta regalo
ID interno: 10918000007792289
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/6/25, 11:22
Resuelto
4/6/25, 14:48
Actualizado
6/6/25, 14:52
Asignado
Jun 2, 2025 04:20 PM
Respondido
Jun 4, 2025 04:48 PM
Completado
Jun 6, 2025 04:52 PM
First resp. due
Jun 3, 2025 01:22 PM
Due by
Jun 4, 2025 01:22 PM
Tiempo de resolución
51.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos dias,
Como ayer teníamos el problema del rayo nel TPV tarjetas de regalo que usamos en venta se mantienen con el valor que tenían, entonces paso aquí todas las tarjetas e vales que usamos en venta e que se mantienen con valor a retirar.
Tarjeta regalo:
- 000600099565 – 30€
- 000600049270 – 70€
- 000600033095 – 4,20€
- 000600022655 – 30€
Vales:
- M007040009557 – 7,05€
- M007053008154 – 22,90€
En la Tarjeta regalo 000600135324 se intento cargar con 30€ pero siempre daba 0€ de saldo entonces no la demos a la clienta e la guardamos.
Resolución
Hola,
Tenéis que destruir vosotras los Vales, nosotros no podemos cancelarlos, con respecto a la tarjeta regalo si se tiene que entregar al cliente debéis crear un nueva . Cuando os vuelva a pasar lo del rayo debéis llamar lo mas pronto a soporte para que lo desbloquee en ese momento y podáis vender sin problema, se debe llamar cada vez que aparece.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Tenéis que destruir vosotras los Vales, nosotros no podemos cancelarlos, con respecto a la tarjeta regalo si se tiene que entregar al cliente debéis crear un nueva . Cuando os vuelva a pasar lo del rayo debéis llamar lo mas pronto a soporte para que lo desbloquee en ese momento y podáis vender sin problema, se debe llamar cada vez que aparece.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_381973083281854841_parse_2863957733409677813\">\n<div class=\"x_1875429332WordSection1\">\n<p class=\"MsoNormal\">Buenos dias, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Como ayer teníamos el problema del rayo nel TPV tarjetas de regalo que usamos en venta se mantienen con el valor que tenían, entonces paso aquí todas las tarjetas e vales que usamos en venta e que se mantienen con valor a retirar.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span>Tarjeta regalo: </span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1875429332MsoListParagraph\" style=\"margin-left:0cm\"><span>000600099565 – 30€</span></li><li class=\"x_1875429332MsoListParagraph\" style=\"margin-left:0cm\"><span>000600049270 – 70€</span></li><li class=\"x_1875429332MsoListParagraph\" style=\"margin-left:0cm\"><span>000600033095 – 4,20€</span></li><li class=\"x_1875429332MsoListParagraph\" style=\"margin-left:0cm\"><span>000600022655 – 30€</span></li></ul>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Vales:</span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1875429332MsoListParagraph\" style=\"margin-left:0cm\"><span>M007040009557 – 7,05€\n</span></li><li class=\"x_1875429332MsoListParagraph\" style=\"margin-left:0cm\"><span>M007053008154 – 22,90€</span></li></ul>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>En la Tarjeta regalo 000600135324 se intento cargar con 30€ pero siempre daba 0€ de saldo entonces no la demos a la clienta e la guardamos.\n</span></p>\n</div>\n</div>",
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