#26381 · Error tarjeta regalo - 300€
ID interno: 10918000007792065
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/5/25, 18:58
Resuelto
2/6/25, 9:01
Actualizado
4/6/25, 9:51
Asignado
Jun 2, 2025 08:18 AM
Respondido
Jun 2, 2025 11:01 AM
Completado
Jun 4, 2025 11:51 AM
First resp. due
Jun 3, 2025 08:00 AM
Due by
Jun 4, 2025 08:00 AM
Tiempo de resolución
38.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola,
Podéis ayudarnos?
Esta mañana una clienta ha venido con una tarjeta que no hemos sido capaces de pasar por sistema, ni saber importe, movimientos..etc
Os dejamos todos los datos que hemos sido capaces de recopilar con la clienta, ya que tampoco ella ha sabido decirnos nada más. No tiene comprobante, registro en el banco..etc
- Número de tarjeta: 0000600034580
- Vanesa: 629 694 619
- Fecha de creación: creen que septiembre 2023
- Tienda emisora: aeropuerto
- Importe que dicen tener: 300€
Sentimos no tener más datos pero la clienta tampoco sabía más y nos tememos que es una tarjeta mal generada en su momento.
Gracias.
Resolución
Buenos días, chicas:
Hemos comprobado los registros de tarjeta regalo por este importe y no hay ningun registro por ese valor, He hablado con María y le llamara a la clienta a ver si le puede proporcionar más información.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, chicas:<br /></div><div><br /></div><div>Hemos comprobado los registros de tarjeta regalo por este importe y no hay ningun registro por ese valor, He hablado con María y le llamara a la clienta a ver si le puede proporcionar más información.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6991225669160374114_parse_6474456081117342620\">\n<div class=\"x_877531430WordSection1\">\n<p class=\"MsoNormal\">Hola,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Podéis ayudarnos?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Esta mañana una clienta ha venido con una tarjeta que no hemos sido capaces de pasar por sistema, ni saber importe, movimientos..etc</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os dejamos todos los datos que hemos sido capaces de recopilar con la clienta, ya que tampoco ella ha sabido decirnos nada más. No tiene comprobante, registro en el banco..etc</p>\n<p class=\"MsoNormal\"> </p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_877531430MsoListParagraph\" style=\"margin-left:0cm\">Número de tarjeta: 0000600034580</li><li class=\"x_877531430MsoListParagraph\" style=\"margin-left:0cm\">Vanesa: 629 694 619</li><li class=\"x_877531430MsoListParagraph\" style=\"margin-left:0cm\">Fecha de creación: creen que septiembre 2023</li><li class=\"x_877531430MsoListParagraph\" style=\"margin-left:0cm\">Tienda emisora: aeropuerto</li><li class=\"x_877531430MsoListParagraph\" style=\"margin-left:0cm\">Importe que dicen tener: 300€</li></ul>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Sentimos no tener más datos pero la clienta tampoco sabía más y nos tememos que es una tarjeta mal generada en su momento.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias.</p>\n</div>\n</div>",
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