#26328 · Error en el cierre de caja en ECI Bercial
ID interno: 10918000007765377
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/5/25, 9:32
Resuelto
29/5/25, 10:34
Actualizado
29/5/25, 10:49
Asignado
May 29, 2025 12:10 PM
Respondido
May 29, 2025 12:33 PM
Completado
May 29, 2025 12:34 PM
First resp. due
May 30, 2025 11:32 AM
Due by
Jun 2, 2025 11:32 AM
Tiempo de resolución
1.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días, mando correo para comunicar un fallo a la hora de hacer el cierre de caja en ECI Bercial.
Anoche a la hora de cerrar, me salió un mensaje (adjunto imagen) y me volvió a la pantalla principal, cuando volví a intentar cerrar, salía el conteo de caja a 0, quise volver a cerrar de la forma habitual, pero con el importe de caja a 0 a ver si así se podía y me volvió a salir el mismo mensaje y me devolvió de nuevo a la pantalla principal.
Hoy al abrir, se ha iniciado la sesión correctamente, pero he intentado cerrar antes de hacer ninguna transacción por si, por lo que fuera el problema se había solucionado y me ha vuelto a salir el mismo error, devolviéndome otra vez a la pantalla principal.
No estoy pasando las operaciones por el terminal para que no os cause ningún problema por si tenéis que mirar algo. Si puedo ayudaros con cualquier cosa estoy atenta.
Muchas gracias de antemano, un saludo.
Resolución
JSON crudo (detalle completo)
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