#26233 · Problema del rayo e de vales.
ID interno: 10918000007727609
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/5/25, 19:38
Resuelto
30/5/25, 7:45
Actualizado
1/6/25, 7:50
Asignado
May 27, 2025 08:13 AM
Respondido
May 30, 2025 09:45 AM
Completado
Jun 1, 2025 09:50 AM
First resp. due
May 28, 2025 08:00 AM
Due by
May 29, 2025 08:00 AM
Tiempo de resolución
84.1 h
Overdue
SíFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Tenemos el problema del rayo en TV1, por eso estamos en negativo con 2 retornos, explico.
Devolví 3 artículos, una falda larga nido Abe (ref- S25-0494-003-100), un top corto bordados (ref- S25-0484-008-500) y un top de tirantes Romani (ref: S25-0618-027-607), por un vale por valor de 131,70 euros.
Al realizar una compra para utilizar el cupón de 2 artículos (una camiseta de algodón con precinto y unos pantalones bordados con el logo de Sui (ref: S25-0618-024-100), el cupón no se pudo utilizar, ya que estaba a cero. Intenté cancelar y anular el ticket, pero daba error. Entonces repetí la devolución de los artículos para ver si el cupón seguía siendo válido, y el segundo cupón seguía igual (a 00,00 euros).
Entonces fui al TPV2 para realizar la devolución del 3er cupón, y solo en el 3er cupón tenía el dinero debido, 131,70 euros. Realizei entao a compra dos dois artigos antes mencionados no total de 99,80 euros. Posto isto precisamos que anulem os dois vales feitos no valor de 131,70 euros para que nao fiquemos entao em falta com 263,40 euros.
Envio en anexo las fotografías de los vales.
Cumprimentos,
Beatriz Pereira
Resolución
Hola,
Ya se ha solucionado la incidencia que comentáis del rayo.
Un saludo.
Sergio.
Sergio.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se ha solucionado la incidencia que comentáis del rayo.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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