#26225 · RV: EXT: Re:
ID interno: 10918000007727421
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Contraseñas Navegador
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/5/25, 13:44
Resuelto
26/5/25, 13:52
Actualizado
28/5/25, 14:49
Asignado
May 26, 2025 03:49 PM
Respondido
May 26, 2025 03:52 PM
Completado
May 28, 2025 04:49 PM
First resp. due
May 27, 2025 03:44 PM
Due by
May 28, 2025 03:44 PM
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,desde Aqua llevamos unos días que no podemos conectarnos a Forticlient,creo que ya enviamos un correo comentandolo,pero seguimos igual,nos pide la contraseña,pero nosotras no la tenemos.
Gracias.
De: Mireya Rubio azagra <mireyaru34@icloud.com>
Enviado: Lunes, 26 de Mayo de 2025 15:35
Para: Aqua <aqua@browniespain.com>
Asunto: EXT: Re:
Enviado: Lunes, 26 de Mayo de 2025 15:35
Para: Aqua <aqua@browniespain.com>
Asunto: EXT: Re:
Enviado desde mi iPhone
El 12 may 2025, a las 19:21, Mireya Rubio azagra <mireyaru34@icloud.com> escribió:
<image0.jpeg><image1.jpeg>
Enviado desde mi iPhone
El 12 may 2025, a las 19:21, Aqua <aqua@browniespain.com> escribió:
FOTOS
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido
es seguro.
Resolución
Hola
La contraseña os la hemos puesto las veces que la habéis pedido, no obstante os dejamos un block de notas en el escritorio con la contraseña: 
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola<br /></div><div><br /></div><div>La contraseña os la hemos puesto las veces que la habéis pedido, no obstante os dejamos un block de notas en el escritorio con la contraseña: <img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5055118&ACTION=FILE\" orig_width=\"862\" orig_height=\"651\" width=\"862\" height=\"651\"></div></div>",
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"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
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"first_name": "Eliana",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7839854589766860351_parse_7596427511213237696\">\n<div class=\"x_1391809650elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes,desde Aqua llevamos unos días que no podemos conectarnos a Forticlient,creo que ya enviamos un correo comentandolo,pero seguimos igual,nos pide la contraseña,pero nosotras no la tenemos.</div>\n<div class=\"x_1391809650elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1391809650elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div id=\"x_1391809650appendonsend\"></div>\n<div><br />\n</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<hr style=\"width:98%\">\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<b>De:</b> Mireya Rubio azagra <mireyaru34@icloud.com><br />\n<b>Enviado:</b> Lunes, 26 de Mayo de 2025 15:35<br />\n<b>Para:</b> Aqua <aqua@browniespain.com><br />\n<b>Asunto:</b> EXT: Re: </div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr\"><img alt=\"image0.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5076207&ACTION=FILE\"></div>\n<div style=\"direction:ltr\">Enviado desde mi iPhone</div>\n<div style=\"direction:ltr\"><br />\n</div>\n<blockquote>\n<div style=\"direction:ltr\">El 12 may 2025, a las 19:21, Mireya Rubio azagra <mireyaru34@icloud.com> escribió:<br />\n<br />\n</div>\n</blockquote>\n<blockquote>\n<div style=\"direction:ltr\"></div>\n<div style=\"direction:ltr\"><image0.jpeg></div>\n<div style=\"direction:ltr\"><image1.jpeg></div>\n<div style=\"direction:ltr\"><br />\n</div>\n<div style=\"direction:ltr\">Enviado desde mi iPhone</div>\n<div style=\"direction:ltr\"><br />\n</div>\n<blockquote>\n<div style=\"direction:ltr\">El 12 may 2025, a las 19:21, Aqua <aqua@browniespain.com> escribió:<br />\n<br />\n</div>\n</blockquote>\n<blockquote>\n<div style=\"direction:ltr\"></div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nFOTOS</div>\n</blockquote>\n</blockquote>\n<div style=\"direction:ltr; text-align:left; line-height:12pt; background-color:rgb(255, 235, 156); padding:2pt; border-width:1pt; border-style:solid; border-color:rgb(156, 101, 0); font-family:Calibri; font-size:10pt\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"color:black\"> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido\n es seguro.</span></div>\n<div style=\"direction:ltr\"><br />\n</div>\n</div>",
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