#26220 · PVP VESTIDO SPECIAL PRICE

ID interno: 10918000007727285

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Pricing

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Concha Iglesias

Técnico

Eliana Garcia

Departamento

Request Type

Incidencia

Creado

26/5/25, 11:11

Resuelto

26/5/25, 13:03

Actualizado

28/5/25, 13:49

Asignado

May 26, 2025 02:41 PM

Respondido

May 26, 2025 03:03 PM

Completado

May 28, 2025 03:49 PM

First resp. due

May 27, 2025 01:11 PM

Due by

May 28, 2025 01:11 PM

Tiempo de resolución

1.9 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenos días,

 

Varias tiendas nos han reportado que el vestido con referencia S25-0618-029-810 que está en special price a 29,9 desde la semana pasada no pasa correctamente por TPV.

 

¿podemos revisarlo?

 

Gracias!

 

Concha Iglesias
Product Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 102
www.browniespain.com

FIRMA_CORPORATIVA_MAIL.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

Resolución

Hola, Concha:

Muchas gracias por comentárnoslo.

Somos conscientes de este problema. Aunque ya se ha corregido, en algunos TPVs no se ha replicado correctamente porque se cargan las listas de prioridades y, si un PVP está mal, puede entrar en conflicto con la bajada anterior.

No podemos eliminarlo directamente porque eso implicaría borrar toda la lista. Se nos envió un PVP incorrecto y se está resolviendo manualmente tienda por tienda donde ha fallado.

Estamos trabajando para dejarlo todo correctamente cuanto antes.

Un saludo,


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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p>Hola, Concha:<br /></p><p>Muchas gracias por comentárnoslo.<br /></p><p>Somos conscientes de este problema. Aunque ya se ha corregido, en algunos TPVs no se ha replicado correctamente porque se cargan las listas de prioridades y, si un PVP está mal, puede entrar en conflicto con la bajada anterior.<br /></p><p>No podemos eliminarlo directamente porque eso implicaría borrar toda la lista. Se nos envió un PVP incorrecto y se está resolviendo manualmente tienda por tienda donde ha fallado.<br /></p><p></p><div> Estamos trabajando para dejarlo todo correctamente cuanto antes.<br /></div><p></p><p>Un saludo,<br /></p><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5055113&amp;ACTION=FILE\" orig_width=\"862\" orig_height=\"304\" width=\"862\" height=\"304\"><br /></div></div>",
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2778050384250902338_parse_3449273286985916957\">\n<div class=\"x_656182456WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif\">Buenos días, \n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif\">Varias tiendas nos han reportado que el vestido con referencia\n</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif; color:black\">S25-0618-029-810 que está en special price a 29,9 desde la semana pasada no pasa correctamente por TPV.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif; color:black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif; color:black\">¿podemos revisarlo?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif; color:black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif; color:black\">Gracias!</span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_656182456MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Concha Iglesias</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Product Manager</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1833in; height:0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5076076&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1833in; height:0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5076077&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1833in; height:0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5076078&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1833in; height:0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5076079&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">102</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9083in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5076080&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\">&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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