#26212 · Fallo conexión zebra
ID interno: 10918000007727233
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/5/25, 9:27
Resuelto
26/5/25, 13:10
Actualizado
28/5/25, 13:49
Asignado
May 26, 2025 12:37 PM
Respondido
May 26, 2025 03:10 PM
Completado
May 28, 2025 03:49 PM
First resp. due
May 27, 2025 11:27 AM
Due by
May 28, 2025 11:27 AM
Tiempo de resolución
3.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Nos han llegado cajas pero no las puedo leer porque la zebra no se me conecta al lector. Que puede ser?
Quería probar de hacerlo con la pala y el ipod que aun tenemos, pero no se porque la pala no estaba cargada. La he puesto a cargar ahora a ver si cuando tenga batería puedo hacerlo con eso pero igualmente necesito arreglar lo de la zebra.
Gracias!!
Maria
Resolución
Hola
Cierro ticketb ya que se logro hacer la actualizacion de la zebra y se comprobo que funciona correctamente.
Un saludo.
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