#26192 · TICKET - NO VA EL APPLE PENCIL
ID interno: 10918000007712883
Estado
Cerrada
Prioridad
Baja
Urgencia
Baja
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
—
Request Type
Petición
Creado
23/5/25, 14:17
Resuelto
11/6/25, 13:01
Actualizado
13/6/25, 13:55
Asignado
May 26, 2025 12:57 PM
Respondido
May 26, 2025 12:58 PM
Completado
Jun 13, 2025 03:55 PM
First resp. due
—
Due by
—
Tiempo de resolución
454.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Hola equipo,
Des de el lunes que el Apple Pencil me ha dejado de funcionar, contacté con Marc Soc de Mac porque era un tema relacionado con Apple. Lo he cargado varias veces, tanto directamente por el puerto Lighting del iPad, como al ordenador con el adapator del Apple Pencil o incluso directamente a la corriente, y el lápiz carga, pero una vez lo desenchufas no funciona y vuelve al 0%.
Marc ya me comentó que este dispositivo tiene más de 5 años y que es probable que ya no funcione, ya me diréis cuál es la solución.
¡Saludos! 😊
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6112313486780682949_parse_5962721610303930349\">\n<div class=\"x_470842048WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Hola equipo,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Des de el lunes que el Apple Pencil me ha dejado de funcionar, contacté con Marc\n<i>Soc de Mac </i>porque era un tema relacionado con Apple. Lo he cargado varias veces, tanto directamente por el puerto\n<i>Lighting </i>del iPad, como al ordenador con el adapator del Apple Pencil o incluso directamente a la corriente, y el lápiz carga, pero una vez lo desenchufas no funciona y vuelve al 0%.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Marc ya me comentó que este dispositivo tiene más de 5 años y que es probable que ya no funcione, ya me diréis cuál es la solución.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">¡Saludos!\n</span><span style=\"font-size:11pt; font-family:"Apple Color Emoji"\">😊</span><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_470842048MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">David Baijet</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\nPatronista<br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5065538&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5065539&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5065540&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5065541&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 </span><span style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">106</span></a></span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5065542&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\"><span style=\"\"> \n </span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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