#26114 · Venta 20/05 Norte shopping
ID interno: 10918000007677857
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Consulta
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
21/5/25, 10:20
Resuelto
21/5/25, 14:50
Actualizado
23/5/25, 15:47
Asignado
May 21, 2025 04:26 PM
Respondido
May 21, 2025 04:50 PM
Completado
May 23, 2025 05:47 PM
First resp. due
—
Due by
—
Tiempo de resolución
4.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Necesito vuestra ayuda 🙏
Ayer por la noche hemos tenido una venta de unas sandalias de 59,90€.
La clienta las quería comprar y descontar un vale de 29,90€ y pagar lo restante a efectivo, lo problema es que se ha registrado primero lo efectivo y solo después el vale, entonces, lo que debería ser sobrante en efectivo 10€ (ya que la clienta ha entregado
a la chica 40€) ha quedado sobrante en vale.
Para que lo entiendan mejor lo que debería tener pasado es:
Venta: 59,90€ (sandalias)
Descontar el vale 29,90€
Pagar 30€ a efectivo (como la clienta ha entregado 40€ quedaba con 10€ de cambio a efectivo)
Lo que ha pasado:
Venta: 59,90€ (sandalias)
Se ha registrado primero 40€ a efectivo
En ultimo se ha descontado el vale 29,90€ y sobrado 10€ en vale
Con esto la clienta no quiere lo sobrante en vale porque su intención seria descontar lo vale en su totalidad y quiere los 10€ en efectivo.
Quería pedir vuestra ayuda para conseguir hacer la venta de nuevo y acertar la forma de pago, pero como es un artículo con 2 formas de pago diferentes y con un vale, no sé como seria mejor hacerlo.
Envío en adjunto los tickets.
¡Muchas gracias!
Un saludo,
Sofia Morais
Resolución
Hola,
Ya se ha explicado como proceder.
Un saludo.
Sergio.
Sergio.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se ha explicado como proceder.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2967213875290459718_parse_4401636042880098307\">\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días, </div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNecesito vuestra ayuda 🙏</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAyer por la noche hemos tenido una venta de unas sandalias de 59,90€.</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLa clienta las quería comprar y descontar un vale de 29,90€ y pagar lo restante a efectivo, lo problema es que se ha registrado primero lo efectivo y solo después el vale, entonces, lo que debería ser sobrante en efectivo 10€ (ya que la clienta ha entregado\n a la chica 40€) ha quedado sobrante en vale.</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nPara que lo entiendan mejor lo que debería tener pasado es: </div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nVenta: 59,90€ (sandalias)</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nDescontar el vale 29,90€ </div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nPagar 30€ a efectivo (como la clienta ha entregado 40€ quedaba con 10€ de cambio a efectivo)</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLo que ha pasado:</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nVenta: 59,90€ (sandalias)</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSe ha registrado primero 40€ a efectivo</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEn ultimo se ha descontado el vale 29,90€ y sobrado 10€ en vale</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCon esto la clienta no quiere lo sobrante en vale porque su intención seria descontar lo vale en su totalidad y quiere los 10€ en efectivo.</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nQuería pedir vuestra ayuda para conseguir hacer la venta de nuevo y acertar la forma de pago, pero como es un artículo con 2 formas de pago diferentes y con un vale, no sé como seria mejor hacerlo.</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEnvío en adjunto los tickets.</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¡Muchas gracias!</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo, </div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSofia Morais</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_471793481elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n</div>",
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