#26097 · Descuadre en datafono externo
ID interno: 10918000007677695
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/5/25, 17:27
Resuelto
22/5/25, 7:42
Actualizado
24/5/25, 7:47
Asignado
May 21, 2025 08:20 AM
Respondido
May 22, 2025 09:42 AM
Completado
May 24, 2025 09:47 AM
First resp. due
May 22, 2025 08:00 AM
Due by
May 23, 2025 08:00 AM
Tiempo de resolución
38.3 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Hoy vais a ver un descuadre en datafono externo de 91,20€, ya que ha venido una clienta con el siguiente nº de vale M007013024759 donde tenía un importe de 134€ y había comprado los siguientes artículos el cual hace una suma de 42,80€ por lo tanto, le quedo un vale de 91,20€.
Podéis ver a continuación la transacción donde solo se gasta de los 134€ en vale solo 42,80€.
|
41698 |
Producto en Fichero |
0000000A07000041729 |
S25-0641-004-901 |
DORADO/U |
-1, |
-16,44 |
0,00 |
-19,90 |
14/04/2025 |
16:53:57,737 |
|
41698 |
Producto en Fichero |
0000000A07000041729 |
S25-0272-001-901 |
DORADO/U |
-1, |
-18,93 |
0,00 |
-22,90 |
14/04/2025 |
16:53:58,093 |
Hemos llamado a soporte para ver si podían darnos el nuevo nº de vale que se le genero en su día, pero nos han dicho que le gastaron todo el importe cuando realmente le sobradaba dinero en vale, es decir, hicieron mal la transacción.
Resolución
Hola chicas
Cerramos ticket, ya que cierres esta avisado.
un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div><br /></div><div>Cerramos ticket, ya que cierres esta avisado.<br /></div><div><br /></div><div>un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_195356814145549221_parse_7138985138600383588\">\n<div class=\"x_446632447WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hoy vais a ver un descuadre en datafono externo de 91,20€, ya que ha venido una clienta con el siguiente nº de vale M007013024759 donde tenía un importe de 134€ y había comprado los siguientes artículos el cual hace una suma de 42,80€ por\n lo tanto, le quedo un vale de 91,20€. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Podéis ver a continuación la transacción donde solo se gasta de los 134€ en vale solo 42,80€.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_446632447MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"1374\" style=\"width:1030.6pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:15pt\">\n<td width=\"115\" nowrap valign=\"bottom\" style=\"width:86pt; border:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">41698</span></p>\n</td>\n<td width=\"140\" nowrap valign=\"bottom\" style=\"width:105pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">Producto en Fichero</span></p>\n</td>\n<td width=\"159\" nowrap valign=\"bottom\" style=\"width:119pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">0000000A07000041729</span></p>\n</td>\n<td width=\"111\" nowrap valign=\"bottom\" style=\"width:83.6pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">S25-0641-004-901</span></p>\n</td>\n<td width=\"149\" nowrap valign=\"bottom\" style=\"width:112pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">DORADO/U</span></p>\n</td>\n<td width=\"79\" nowrap valign=\"bottom\" style=\"width:59pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">-1,</span></p>\n</td>\n<td width=\"107\" nowrap valign=\"bottom\" style=\"width:80pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">-16,44</span></p>\n</td>\n<td width=\"143\" nowrap valign=\"bottom\" style=\"width:107pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">0,00</span></p>\n</td>\n<td width=\"188\" nowrap valign=\"bottom\" style=\"width:141pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">-19,90</span></p>\n</td>\n<td width=\"97\" nowrap valign=\"bottom\" style=\"width:73pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">14/04/2025</span></p>\n</td>\n<td width=\"87\" nowrap valign=\"bottom\" style=\"width:65pt; border:solid rgb(142, 169, 219) 1pt; border-left:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">16:53:57,737</span></p>\n</td>\n</tr>\n<tr style=\"height:15pt\">\n<td width=\"115\" nowrap valign=\"bottom\" style=\"width:86pt; border-top:none; border-left:solid rgb(142, 169, 219) 1pt; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">41698</span></p>\n</td>\n<td width=\"140\" nowrap valign=\"bottom\" style=\"width:105pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">Producto en Fichero</span></p>\n</td>\n<td width=\"159\" nowrap valign=\"bottom\" style=\"width:119pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">0000000A07000041729</span></p>\n</td>\n<td width=\"111\" nowrap valign=\"bottom\" style=\"width:83.6pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">S25-0272-001-901</span></p>\n</td>\n<td width=\"149\" nowrap valign=\"bottom\" style=\"width:112pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">DORADO/U</span></p>\n</td>\n<td width=\"79\" nowrap valign=\"bottom\" style=\"width:59pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">-1,</span></p>\n</td>\n<td width=\"107\" nowrap valign=\"bottom\" style=\"width:80pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">-18,93</span></p>\n</td>\n<td width=\"143\" nowrap valign=\"bottom\" style=\"width:107pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">0,00</span></p>\n</td>\n<td width=\"188\" nowrap valign=\"bottom\" style=\"width:141pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">-22,90</span></p>\n</td>\n<td width=\"97\" nowrap valign=\"bottom\" style=\"width:73pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">14/04/2025</span></p>\n</td>\n<td width=\"87\" nowrap valign=\"bottom\" style=\"width:65pt; border-top:none; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">16:53:58,093</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hemos llamado a soporte para ver si podían darnos el nuevo nº de vale que se le genero en su día, pero nos han dicho que le gastaron todo el importe cuando realmente le sobradaba dinero en vale, es decir, hicieron mal la transacción.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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"id": "10918000000406256",
"name": "Procedimientos LSRetail"
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"id": "10918000000044001",
"name": "Éxito"
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"value": "1747762047116",
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"name": "Incidencia"
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"value": "1747808455428",
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"value": "1747899760808",
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"value": "1748072844217",
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"value": "1747899760840",
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"cierres@browniespain.com",
"jasmina.molina@browniespain.com",
"laura.serra@browniespain.com",
"maria.perez@browniespain.com"
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