#26082 · Vale Norte shopping
ID interno: 10918000007677391
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/5/25, 10:14
Resuelto
22/5/25, 14:53
Actualizado
24/5/25, 15:47
Asignado
May 22, 2025 02:25 PM
Respondido
May 22, 2025 04:53 PM
Completado
May 24, 2025 05:47 PM
First resp. due
May 21, 2025 12:14 PM
Due by
May 22, 2025 12:14 PM
Tiempo de resolución
52.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
quería pedir vuestra ayuda por cuenta de un vale que necesito registrar y no consigo.
Ayer, norteshopping, ha quedado sin internet y al momento de hacer una devolución ha sido generado un vale pero como no teníamos red, el vale ha salido sin código para conseguimos usarlo.
Por la ordene de vales el código debería ser M007026012326 (al día de ayer).
Vos envío en adjunto foto de lo ticket para que lo vean.
Muchas gracias 🙏
Un saludo,
Sofia Morais
Resolución
Hola,
El problema que si no hay internet no se pueden hace vales, se debe descuadrar la caja y hacer una venta ficticia y volver a generar la devolución y avisar de esto a Cierres.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">El problema que si no hay internet no se pueden hace vales, se debe descuadrar la caja y hacer una venta ficticia y volver a generar la devolución y avisar de esto a Cierres.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6636997899916380735_parse_5592535365057393009\">\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días, </div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nquería pedir vuestra ayuda por cuenta de un vale que necesito registrar y no consigo.</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAyer, norteshopping, ha quedado sin internet y al momento de hacer una devolución ha sido generado un vale pero como no teníamos red, el vale ha salido sin código para conseguimos usarlo.</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nPor la ordene de vales el código debería ser M007026012326 (al día de ayer).</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nVos envío en adjunto foto de lo ticket para que lo vean.</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias 🙏</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo, </div>\n<div class=\"x_1551762211elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSofia Morais</div>\n</div>",
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