#26071 · Devolucion sin ticket de vale - clienta Paris St Germain

ID interno: 10918000007677165

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Procedimientos LSRetail

Tipo

Petición

Canal

E-Mail

SLA

—

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Meryl Bertrand

Técnico

Luis Boix

Departamento

Ventas

Request Type

Petición

Creado

20/5/25, 7:55

Resuelto

20/5/25, 9:08

Actualizado

22/5/25, 9:46

Asignado

May 20, 2025 10:31 AM

Respondido

May 20, 2025 11:07 AM

Completado

May 22, 2025 11:46 AM

First resp. due

—

Due by

—

Tiempo de resolución

1.2 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Sí

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Luis Boix

Descripción

Buenos dias,

Os escribo ya que ayer al cierre vino una clienta en PSG. Dijo que habia devuelto ropa en marzo y que le hemos hecho un vale pero no tiene el ticket. 

Con el ticket de dévolucion podriais encontrar este vale y darnos el numéro y total que hay para que la podamos contactar ?

Muchisimas gracias,

Un saludo,

 


Meryl Bertrand
Country Manager France

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 678134649
www.browniespain.com

FIRMA_CORPORATIVA_MAIL.jpg      
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


Resolución

Búsqueda de información original Vale e Infocódigos
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Dijo que habia devuelto ropa en marzo y que le hemos hecho un vale pero no tiene el ticket.&nbsp;</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nCon el ticket de dévolucion podriais encontrar este vale y darnos el numéro y total que hay para que la podamos contactar ?</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMuchisimas gracias,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nUn saludo,</div>\n<div id=\"x_652385357ms-outlook-mobile-body-separator-line\" dir=\"auto\"><br />\n</div>\n<div id=\"x_652385357ms-outlook-mobile-signature\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<div style=\"line-height:normal\" dir=\"auto\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n&nbsp;</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table style=\"width:500px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:96px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Meryl Bertrand</b><br />\n<span style=\"font-size:8pt\">Country Manager France</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035179&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035180&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035181&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035182&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a></p>\n</td>\n<td style=\"width:270px; height:96px; border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); text-decoration:none; margin-top:0px; margin-bottom:0px\">\n678134649</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:129px; vertical-align:middle\">\n<p style=\"font-family:Arial; font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035183&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\" style=\"max-width:100%; margin-top:0px; margin-bottom:0px\">&nbsp; &nbsp; &nbsp;&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:97px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div dir=\"auto\" style=\"text-align:justify; font-family:Arial; font-size:6pt\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</div>\n</td>\n</tr>\n</tbody>\n</table>\n<br />\n</div>\n<div dir=\"auto\"><br />\n</div>\n</div>\n</div>",
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