#26060 · Conexión cámaras Coruña tienda 2
ID interno: 10918000007677049
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
CCTV
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 3 - Técnico externo
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
19/5/25, 14:07
Resuelto
12/6/25, 13:34
Actualizado
14/6/25, 13:56
Asignado
Jun 2, 2025 11:02 AM
Respondido
May 19, 2025 04:16 PM
Completado
Jun 14, 2025 03:56 PM
First resp. due
May 20, 2025 04:07 PM
Due by
May 21, 2025 04:07 PM
Tiempo de resolución
575.5 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenas tardes,
Las cámaras de la tienda de Coruña 2 aparecen sin conexión. El equipo de tienda no es consciente de que hayan tenido ninguna incidencia ni han tocado nada.
¿Podéis revisarlo? Ya que no es la primera vez que pasa.
Muchas gracias,
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s)
a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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Resolución
Se camia el alimentador del grabador para que no vuelva a suceder el problema.
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"description": "\n\n<div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nBuenas tardes,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nLas cámaras de la tienda de Coruña 2 aparecen sin conexión. El equipo de tienda no es consciente de que hayan tenido ninguna incidencia ni han tocado nada.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n¿Podéis revisarlo? Ya que no es la primera vez que pasa.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMuchas gracias,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div id=\"x_1107593364ms-outlook-mobile-body-separator-line\" dir=\"auto\"><br />\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\" id=\"x_1107593364ms-outlook-mobile-signature\">\n<div style=\"line-height:normal\" dir=\"auto\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px; height:116px\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Olatz Iglesias</span><span style=\"font-size:9pt\"><br />\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035019&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035020&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035021&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035022&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a></span></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px; height:116px\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\">680 913 066</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"vertical-align:middle; width:500px; height:137px\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5035023&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\" style=\"max-width:100%; margin-top:0px; margin-bottom:0px\"> </span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px; height:113.667px\">\n<div dir=\"auto\" style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s)\n a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"auto\"><br />\n</div>\n</div>\n</div>",
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