#25984 · Accions a dur a terme - MKTNG

ID interno: 10918000007650063

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Estado

Cerrada

Prioridad

Normal

Urgencia

Normal

Impacto

Afecta a un Grupo

Categoría

Software

Subcategoría

Others

Tipo

Petición

Canal

CAU

SLA

Grupo

ServiceDesk Brownie

Site

HQ

Nivel

Nivel 2 - Técnico interno

Solicitante

Marc Giné

Técnico

Marc Giné

Departamento

IT

Request Type

Petición

Creado

16/5/25, 10:25

Resuelto

2/7/25, 8:47

Actualizado

4/7/25, 9:04

Asignado

May 16, 2025 12:25 PM

Respondido

May 16, 2025 12:26 PM

Completado

Jul 4, 2025 11:04 AM

First resp. due

Due by

Tiempo de resolución

1126.4 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Accions a dur a terme - MKTNG


Activacio doble factor revisar-ho

Canviar mail principal de la compta en Instagram i Canva

Llista distribucio

browniecomms@browniespain.com

Irene

Ari

Elena

Olaia

Alejandra

 

Canviar el numero compta que sigui el d'ariadna cots pero el corporatiu


Resolución

Resuelvo ticket para cerrar, esta todo hecho menos cambios en canva que estoy en conversaciones con ellos para poder cambiar el plan a modo empresa. 
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