#25995 · Incidencia rfid sandalia tacón
ID interno: 10918000007647503
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/5/25, 12:33
Resuelto
4/6/25, 14:34
Actualizado
6/6/25, 14:52
Asignado
May 27, 2025 04:47 PM
Respondido
Jun 4, 2025 04:34 PM
Completado
Jun 6, 2025 04:52 PM
First resp. due
May 19, 2025 02:33 PM
Due by
May 20, 2025 02:33 PM
Tiempo de resolución
458.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Eliana, mando mail tal y como hemos hablado. Nos ha vuelto a pasar que pasamos el artículo que adjunto en el ticket por la placa, se hace el cobro de manera correctamente, sin embargo, al salir por la tienda el artículo pita. He comprobado la
zebra con la opción que tenemos de reposición cada 2 horas y ese artículo no ha quedado registrado.
Quedamos a la espera de solución ya que han sido varias las veces que ha ocurrido.
Gracias,
Un saludo!
Enviado desde
Outlook para iOS
Resolución
Hola,
Hemos revisado lo que comentas, podéis decirnos si vuelve a pasar lo que comentas, por favor llámanos en el momento que pase para ver en el momento
Un saludo.
Sergio
Sergio
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hemos revisado lo que comentas, podéis decirnos si vuelve a pasar lo que comentas, por favor llámanos en el momento que pase para ver en el momento</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio</span></span></b><br /></div></div><div><br /></div></div>",
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"description": "\n\n<div>\n<div dir=\"ltr\">Buenas tardes,</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Eliana, mando mail tal y como hemos hablado. Nos ha vuelto a pasar que pasamos el artículo que adjunto en el ticket por la placa, se hace el cobro de manera correctamente, sin embargo, al salir por la tienda el artículo pita. He comprobado la\n zebra con la opción que tenemos de reposición cada 2 horas y ese artículo no ha quedado registrado. </div>\n<div dir=\"ltr\">Quedamos a la espera de solución ya que han sido varias las veces que ha ocurrido.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Gracias,</div>\n<div dir=\"ltr\">Un saludo!</div>\n<div id=\"x_1493750842ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_1493750842ms-outlook-mobile-signature\">Enviado desde <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">\nOutlook para iOS</a></div>\n</div>",
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