#25928 · RE: ERROR RECEPCIÓN MERCANCÍA SANTANDER NEW
ID interno: 10918000007614865
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Logística
Request Type
Incidencia
Creado
14/5/25, 11:46
Resuelto
15/5/25, 8:12
Actualizado
17/5/25, 8:44
Asignado
May 15, 2025 08:28 AM
Respondido
May 15, 2025 10:12 AM
Completado
May 17, 2025 10:44 AM
First resp. due
May 15, 2025 01:46 PM
Due by
May 16, 2025 01:46 PM
Tiempo de resolución
20.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola @Soporte
¿Podéis ayudarles por favor?
Gracias,
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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De: Rocio Teran <rocio.teran@browniespain.com>
Enviado el: miércoles, 14 de mayo de 2025 11:40
Para: Logistica <logistica@browniespain.com>
CC: Carla Gutierrez <carla.gutierrez@browniespain.com>; Olatz Iglesias <olatz.iglesias@browniespain.com>; Santander <santander@browniespain.com>; distribucion <distribucion@browniespain.com>
Asunto: ERROR RECEPCIÓN MERCANCÍA SANTANDER NEW
Buenos días,
Hoy con la mercancía hemos recibido 10 cajas, de las cuales 9 hemos podido recepcionar correctamente, pero ha habido una que no nos aparecía en nuestra Zebra ni en recepciones pendientes del programa de caja.
Revisando la etiqueta de esta caja veo que el destino es Santander Old (Juan De Herrera 5) M007022 y no la tienda actual (Santander New M007074). Adjunto foto de la etiqueta de la caja.
El n º de PT es PT473194.
¿Nos lo podríais revisar por favor para poder recepcionarlo correctamente? ¿O tengo que ajustarlo yo misma al stock?
Muchas gracias de antemano,
Saludos,
Rocío.
Resolución
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas,<br /></div><div><br /></div><div>Cierro ticket ya que Rocio y yo hemos acordado una solución rápida para que la mercancia este en la tienda que debería estar y el stock se cargue correctamente.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4089970571481718932_parse_62127034135709612\">\n<div class=\"x_1743871065WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Hola\n<a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1743871065OWAAM4432C2F53985442A8769F2E162149CF1\" href=\"mailto:soporte@browniespain.com\">\n<span style=\"font-family:"Aptos", sans-serif; text-decoration:none\">@Soporte</span></a></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">¿Podéis ayudarles por favor?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<p><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_1743871065MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Cecilia Cano</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Head of Operations</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">&</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Logistics</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4996481&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4996482&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4996483&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4996484&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">08022 - Barcelona, Spain</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">+34 932 377 066</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">+34 </span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">618904584</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4996485&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\"></span><span style=\"font-size:9pt\"> </span><span style=\"font-size:9pt\">\n</span><span style=\"font-size:9pt\"> </span><span style=\"font-size:9pt\"> </span>\n<span style=\"font-size:9pt\"> </span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Rocio Teran <rocio.teran@browniespain.com>\n<br />\n<b>Enviado el:</b> miércoles, 14 de mayo de 2025 11:40<br />\n<b>Para:</b> Logistica <logistica@browniespain.com><br />\n<b>CC:</b> Carla Gutierrez <carla.gutierrez@browniespain.com>; Olatz Iglesias <olatz.iglesias@browniespain.com>; Santander <santander@browniespain.com>; distribucion <distribucion@browniespain.com><br />\n<b>Asunto:</b> ERROR RECEPCIÓN MERCANCÍA SANTANDER NEW</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Buenos días,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Hoy con la mercancía hemos recibido 10 cajas, de las cuales 9 hemos podido recepcionar correctamente, pero ha habido una que no nos aparecía en nuestra Zebra ni en recepciones pendientes del programa de caja.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Revisando la etiqueta de esta caja veo que el destino es Santander Old (Juan De Herrera 5) M007022 y no la tienda actual (Santander New M007074).\n<i>Adjunto foto de la etiqueta de la caja.</i></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><u><span style=\"color:black\">El n º de PT es PT473194.</span></u><span style=\"color:black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">¿Nos lo podríais revisar por favor para poder recepcionarlo correctamente? ¿O tengo que ajustarlo yo misma al stock?</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Muchas gracias de antemano,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Saludos,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Rocío.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"><img border=\"0\" width=\"481\" height=\"640\" style=\"width:5.0104in; height:6.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4996486&ACTION=FILE\"></span><span style=\"color:black\"></span></p>\n</div>\n</div>\n</div>",
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