#25892 · Conexión Internet
ID interno: 10918000007614413
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Comunicaciones
Subcategoría
WAN
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/5/25, 16:05
Resuelto
14/5/25, 7:49
Actualizado
14/5/25, 7:49
Asignado
May 14, 2025 09:45 AM
Respondido
May 14, 2025 09:48 AM
Completado
May 14, 2025 09:49 AM
First resp. due
May 15, 2025 08:00 AM
Due by
May 16, 2025 08:00 AM
Tiempo de resolución
15.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
En Eci Granada llevamos toda la tarde sin conexión a internet.
No podemos enviar correos ni recibir, tampoco el teléfono de tienda, ni acceder al servidor.
El programa de ventas tampoco sirve, no se están cargando las ventas ni las devoluciones, no podemos acceder al stock….
Necesitamos urgente solucionar el problema, hemos desconectado y conectado varias veces el router…
Os dejo mi teléfono, Belen 639405233
Gracias
Un saludo
Enviado desde mi iPhone
En Eci Granada llevamos toda la tarde sin conexión a internet.
No podemos enviar correos ni recibir, tampoco el teléfono de tienda, ni acceder al servidor.
El programa de ventas tampoco sirve, no se están cargando las ventas ni las devoluciones, no podemos acceder al stock….
Necesitamos urgente solucionar el problema, hemos desconectado y conectado varias veces el router…
Os dejo mi teléfono, Belen 639405233
Gracias
Un saludo
Enviado desde mi iPhone
Resolución
-
JSON crudo (detalle completo)
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