#25875 · EXT: Resumen diario de reacciones: martes, 13 de mayo de 2025
ID interno: 10918000007614073
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
13/5/25, 10:35
Resuelto
13/5/25, 11:28
Actualizado
13/5/25, 11:28
Asignado
May 13, 2025 01:28 PM
Respondido
May 13, 2025 01:28 PM
Completado
May 13, 2025 01:28 PM
First resp. due
May 14, 2025 12:35 PM
Due by
May 15, 2025 12:35 PM
Tiempo de resolución
0.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
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ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n<div>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" align=\"center\" style=\"min-width:400px; max-width:800px\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif; font-size:14px\">\n<tr>\n<td style=\"background:rgb(0, 120, 212); height:72px\" height=\"72\">\n<table style=\"width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td style=\"padding-left:20px; vertical-align:middle\">\n<div style=\"font-size:20px; color:white\">Microsoft Outlook</div>\n</td>\n<td style=\"text-align:right; padding-right:20px\"><img style=\"width:40px; height:40px\" width=\"40\" height=\"40\" src=\"https://outlook-1.cdn.office.net/assets/reaction/outlook.png\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"background:rgb(239, 246, 252); padding:10px 20px\">\n<table style=\"font-size:14px; width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"like\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/like.png\">\n<span> </span> </td>\n<td style=\"font-weight:bold\"><span style=\"padding-left:3px; padding-right:3px\">Rebeca Arranz reaccionó a su mensaje</span>\n\nlun 05/12/2025 14:07 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"font-weight:bold\">RE: [solicitud con ID :##25649##] : RE: EXT: RE: FALLO TECLADO ALARMA BROWNIE VIGO</div>\n</td>\n</tr>\n<tr>\n<td>\n<div>Hola Vigo, Acudirá el técnico mañana a tienda para cambiar las pilas del teclado de la alarma. Por favor enviadnos un OK cuando lo dejen resuelto. Gracias, Marc ________________________________</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAADAxK6eQAA&exvsurl=1&viewmodel=ReadMessageItem&nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"like\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/like.png\">\n<span> </span> </td>\n<td style=\"font-weight:bold\"><span style=\"padding-left:3px; padding-right:3px\">Salamanca reaccionó a su mensaje</span>\n\nlun 05/12/2025 11:37 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"font-weight:bold\">Se resolvió su solicitud cuyo ID es 25828.</div>\n</td>\n</tr>\n<tr>\n<td>\n<div>Hola, Salamanca. Su Solicitud con ID 25828 ha sido resuelta. Descripción de la solicitud Título: Traspaso para Mallorca Descripción: Buenos días, Nos solicitaron desde Producto un movimiento para Mallorca sin darse cuanta que no podemos en</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAADAxKv8QAA&exvsurl=1&viewmodel=ReadMessageItem&nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<table style=\"background:rgb(243, 242, 241); width:100%; padding-left:20px; padding-top:10px; padding-bottom:10px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr style=\"padding-top:10px\">\n<td>\n<div style=\"font-weight:bold; color:rgb(41, 40, 39)\">Actualice a la versión más reciente de Outlook ahora para enviar reacciones</div>\n</td>\n</tr>\n<tr>\n<td>\n<table cellspacing=\"5\" cellpadding=\"0\" border=\"0\" style=\"padding-top:10px\">\n<tbody>\n<tr>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\"https://apps.apple.com/us/app/microsoft-outlook/id985367838?mt=12\"><img style=\"height:16px\" height=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/mac.png\">\n<span> Mac</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/ios.png\">\n<span> iOS</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/android.png\">\n<span> Android</span> </a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td width=\"100%\" style=\"padding:0; border-collapse:collapse\">\n<p style=\"font-size:12px; line-height:15px; margin:15px 0 0 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/mail/deeplink/unsubscribe?feature=ReactionDigestEmailDisabled\" style=\"color:rgb(123, 123, 123)\">Cancelar suscripción</a> •\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=512132\" style=\"color:rgb(123, 123, 123)\">\nDeclaración de privacidad</a><br />\n<span style=\"color:rgb(173, 173, 173)\">Microsoft Corporation, One Microsoft Way, Redmond, WA 98052</span>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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