#25841 · Tickets devo portugal
ID interno: 10918000007590581
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Petición
Canal
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Expansión
Request Type
Petición
Creado
12/5/25, 12:22
Resuelto
22/5/25, 13:19
Actualizado
24/5/25, 13:47
Asignado
May 12, 2025 02:28 PM
Respondido
May 22, 2025 03:16 PM
Completado
May 24, 2025 03:47 PM
First resp. due
—
Due by
—
Tiempo de resolución
241.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola buenos dias,
Necesito que se reviseis que todas las tiendas esten conectadas e la base de datos este ok ,porque vamos a tener rebajas e tenemos special price, necesitamos que sea lo mas ágil e que no estemos poniendo manualmente los descuentos por no ser
automático.
Por otra parte los tickets si devolvemos una prenda ya no podemos ler esse ticket ya no nos Deja devolver otra prenda desse ticket da error, ticket sin precio igual e en navidad es impossible que esto siga asi.
Por otra parte estamos teniendo varias incidências del Rayo e de ventas que no salen Del stock, mercancía tanpoco entra en stock (ordenador)
Muchas gracias
|
Teresa Nunes |
C/ Castanyer 29 |
|
|
|
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a
la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
|
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Resolución
Hola,
Ya se ha revisado las conexiones con los TPVs esto esta correcto, el problema que comentas de las devoluciones es porque algunos datos de clientes no se han volcado correctamente en central, hemos intentado volcarlo todo de nuevo, si ocurre en alguna tienda que nos lo notifiquen i nos digan que ticket es para ver que tienda es la que no se ha volcado para hacer en el momento.
Por otro el tema del rayo desde el martes que modificamos unas cosas ya no esta saltando, pero lo mismo que hemos comentado necesitamos saber que transacción provoca el rayo, siempre son devoluciones en las que se intenta generar un vale, necesitamos saber que error salta si salta y que ticket es.
Por otro el tema del rayo desde el martes que modificamos unas cosas ya no esta saltando, pero lo mismo que hemos comentado necesitamos saber que transacción provoca el rayo, siempre son devoluciones en las que se intenta generar un vale, necesitamos saber que error salta si salta y que ticket es.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div dir=\"ltr\">Hola buenos dias,</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Necesito que se reviseis que todas las tiendas esten conectadas e la base de datos este ok ,porque vamos a tener rebajas e tenemos special price, necesitamos que sea lo mas ágil e que no estemos poniendo manualmente los descuentos por no ser\n automático.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Por otra parte los tickets si devolvemos una prenda ya no podemos ler esse ticket ya no nos Deja devolver otra prenda desse ticket da error, ticket sin precio igual e en navidad es impossible que esto siga asi.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Por otra parte estamos teniendo varias incidências del Rayo e de ventas que no salen Del stock, mercancía tanpoco entra en stock (ordenador)</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Muchas gracias</div>\n<div id=\"x_990095028ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_990095028ms-outlook-mobile-signature\">\n<div style=\"line-height:normal\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:108.75px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Teresa Nunes</span><span style=\"font-size:9pt\"><br />\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976287&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976288&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976289&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976290&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a></span></p>\n</td>\n<td style=\"width:270px; height:108.75px; border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; margin-top:0px; margin-bottom:0px\">\n616537469</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:133.75px; vertical-align:middle\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976291&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\" style=\"margin-top:0px; margin-bottom:0px\"> </span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:110px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"ltr\"><br />\n</div>\n</div>\n</div>",
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