#25827 · Incidencia tpv 2 puertos Maisonnave
ID interno: 10918000007590421
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
12/5/25, 9:00
Resuelto
—
Actualizado
12/5/25, 9:30
Asignado
—
Respondido
May 12, 2025 11:30 AM
Completado
—
First resp. due
May 13, 2025 11:00 AM
Due by
May 14, 2025 11:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
El sábado por la noche se nos quedó el tpv 2 sin funcionamiento. No iba el lector de la pistola, ni el teclado ni el ratón ni nada. Llame por teléfono y me atendió Marc, realicé los cambios de los usb que me solicitó pero seguía sin funcionar
por lo que me dijo que seguramente fueran los puertos de conexión.
Solicito revisión de este tema lo más urgente posible.
Gracias,
Un saludo!
Enviado desde
Outlook para iOS
Resolución
Hola chicas
Cancelo el ticket ya que la incidencia se resolvió.
Un saludo.
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div dir=\"ltr\">Buenos días,</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">El sábado por la noche se nos quedó el tpv 2 sin funcionamiento. No iba el lector de la pistola, ni el teclado ni el ratón ni nada. Llame por teléfono y me atendió Marc, realicé los cambios de los usb que me solicitó pero seguía sin funcionar\n por lo que me dijo que seguramente fueran los puertos de conexión.</div>\n<div dir=\"ltr\">Solicito revisión de este tema lo más urgente posible.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Gracias,</div>\n<div dir=\"ltr\">Un saludo!</div>\n<div id=\"x_1227531809ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_1227531809ms-outlook-mobile-signature\">Enviado desde <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">\nOutlook para iOS</a></div>\n</div>",
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