#25822 · INCIDENCIA LECTOR PALA
ID interno: 10918000007590357
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
12/5/25, 8:43
Resuelto
15/5/25, 8:52
Actualizado
17/5/25, 9:44
Asignado
May 12, 2025 11:30 AM
Respondido
May 15, 2025 10:52 AM
Completado
May 17, 2025 11:44 AM
First resp. due
May 16, 2025 09:33 AM
Due by
May 19, 2025 09:33 AM
Tiempo de resolución
72.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días, queríamos notificar que el lector de la pala no esta funcionando (como ya lo habíamos notificado por vía telefónica), ya que mañana Martes tenemos inventario en la tienda saber si existe la posibilidad de tener una nueva o una temporal para realizar el inventario (ya que Elva nos está apoyando los martes para la correcta realización del mismo) quedamos atentas a cualquier solución.
Feliz día!!
Resolución
Hola
Esta mañana ha salido la zebra de regreso, he actualizado una cosa y la he cargado iba todo bien, le he enviado a elva un video para que lo comprobara.
Un saludo.
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