#25808 · Diferencias ventas Portugal

ID interno: 10918000007590193

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Procedimientos BC

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Laura Salvador

Técnico

Piero Belletich

Departamento

Administración

Request Type

Incidencia

Creado

11/5/25, 14:32

Resuelto

14/5/25, 15:18

Actualizado

16/5/25, 15:44

Asignado

May 12, 2025 08:29 AM

Respondido

May 14, 2025 05:18 PM

Completado

May 16, 2025 05:44 PM

First resp. due

May 13, 2025 08:00 AM

Due by

May 14, 2025 08:00 AM

Tiempo de resolución

72.8 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Piero Belletich

Descripción

Hola

 

Con motivo de la auditoria hemos detectado un descuadre entre los registros de transacciones de las ventas de Brownie Atlantico y las ventas a través del archivo SAFT, parece que se están declarando menos ventas que las que tenemos en la pantalla registro transacciones.

 

Necesitaria que me ayudarais a entender por qué no todas las transacciones que tenemos en el sistema están incluidas en el SAFT, así como intentar localizar qué transacción o transacciones no se han añadido y saber por qué.

 

Con Sergio revisamos este tema y llegamos a la conclusión que quizá influía el tema de los gastos de caja, pero aislando estas transacciones concretas, existen otras diferencias.

 

Os adjunto un Excel donde se ve el importe de las ventas de Portugal de los meses de Octubre a Febrero por mes y tiendas y las diferencias entre el importe sacado por registro de transacciones y el importe sacado del SAFT. En la pestaña ejemplo, he revisado la siguiente diferencia: Ventas de Diciembre del 2024 de la tienda Oeiras.

 

Registro transacciones

Importe ventas SAFT

Etiquetas de fila

Suma de Net Amount

Etiquetas de fila

Suma de Importe Total Ventas

Diferencias

OEIRAS PARQUE

(161.687,61)

Oeiras

161.556,14

-         131,47

 

 

En este caso da la casualidad que hay una única transacción por el importe de la diferencia por lo que asumo que esta transacción no está incluida en el SAFT, es la que he marcado en amarillo. Adjunto el SAFT también.

 

¿Podemos revisar este tema, por favor?

 

Es un tema importante y urgente pero además, necesitamos dar un dato fiable a auditoria esta semana.

 

Gracias

 

Saludos

 

 

Laura Salvador
Administration

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 103
www.browniespain.com

FIRMA_CORPORATIVA_MAIL.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

Resolución

Se explica al usuario el funcionamiento de las transacciones y sus implicaciones cuando no se encuentran en una declaración
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4360264857585243533_parse_5280580341664932180\">\n<div class=\"x_1120483891WordSection1\">\n<p class=\"MsoNormal\">Hola</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Con motivo de la auditoria hemos detectado un descuadre entre los registros de transacciones de las ventas de Brownie Atlantico y las ventas a través del archivo SAFT, parece que se están declarando menos ventas que las que tenemos en la\n pantalla registro transacciones. </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Necesitaria que me ayudarais a entender por qué no todas las transacciones que tenemos en el sistema están incluidas en el SAFT, así como intentar localizar qué transacción o transacciones no se han añadido y saber por qué.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Con Sergio revisamos este tema y llegamos a la conclusión que quizá influía el tema de los gastos de caja, pero aislando estas transacciones concretas, existen otras diferencias.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Os adjunto un Excel donde se ve el importe de las ventas de Portugal de los meses de Octubre a Febrero por mes y tiendas y las diferencias entre el importe sacado por registro de transacciones y el importe sacado del SAFT. En la pestaña\n ejemplo, he revisado la siguiente diferencia: Ventas de Diciembre del 2024 de la tienda Oeiras.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<table class=\"x_1120483891MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"769\" style=\"width:576.9pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:14.4pt\">\n<td width=\"301\" nowrap colspan=\"2\" valign=\"bottom\" style=\"width:226pt; background:rgb(77, 147, 217); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Registro transacciones</span></b></p>\n</td>\n<td width=\"83\" nowrap valign=\"bottom\" style=\"width:62pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"385\" nowrap colspan=\"3\" valign=\"bottom\" style=\"width:288.9pt; background:rgb(77, 147, 217); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Importe ventas SAFT</span></b></p>\n</td>\n</tr>\n<tr style=\"height:14.4pt\">\n<td width=\"131\" nowrap valign=\"bottom\" style=\"width:98.4pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"170\" nowrap valign=\"bottom\" style=\"width:127.6pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"83\" nowrap valign=\"bottom\" style=\"width:62pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"108\" nowrap valign=\"bottom\" style=\"width:80.9pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"198\" nowrap valign=\"bottom\" style=\"width:148.6pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"79\" nowrap valign=\"bottom\" style=\"width:59.4pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n</tr>\n<tr style=\"height:14.4pt\">\n<td width=\"131\" nowrap valign=\"bottom\" style=\"width:98.4pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Etiquetas de fila</span></b></p>\n</td>\n<td width=\"170\" nowrap valign=\"bottom\" style=\"width:127.6pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Suma de Net Amount</span></b></p>\n</td>\n<td width=\"83\" nowrap valign=\"bottom\" style=\"width:62pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"108\" nowrap valign=\"bottom\" style=\"width:80.9pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Etiquetas de fila</span></b></p>\n</td>\n<td width=\"198\" nowrap valign=\"bottom\" style=\"width:148.6pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Suma de Importe Total Ventas</span></b></p>\n</td>\n<td width=\"79\" nowrap valign=\"bottom\" style=\"width:59.4pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Diferencias</span></b></p>\n</td>\n</tr>\n<tr style=\"height:14.4pt\">\n<td width=\"131\" nowrap valign=\"bottom\" style=\"width:98.4pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">OEIRAS PARQUE</span></b></p>\n</td>\n<td width=\"170\" nowrap valign=\"bottom\" style=\"width:127.6pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">(161.687,61)</span></b></p>\n</td>\n<td width=\"83\" nowrap valign=\"bottom\" style=\"width:62pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n</td>\n<td width=\"108\" nowrap valign=\"bottom\" style=\"width:80.9pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">Oeiras</span></b></p>\n</td>\n<td width=\"198\" nowrap valign=\"bottom\" style=\"width:148.6pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">161.556,14\n</span></b></p>\n</td>\n<td width=\"79\" nowrap valign=\"bottom\" style=\"width:59.4pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:14.4pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 131,47\n</span></b></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">En este caso da la casualidad que hay una única transacción por el importe de la diferencia por lo que asumo que esta transacción no está incluida en el SAFT, es la que he marcado en amarillo. Adjunto el SAFT también.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">¿Podemos revisar este tema, por favor? </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Es un tema importante y urgente pero además, necesitamos dar un dato fiable a auditoria esta semana.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Gracias</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Saludos </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_1120483891MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Laura Salvador</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Administration</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976036&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976037&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976038&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976039&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">103</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9083in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976040&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\">&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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