#25806 · Problème carte cadeau
ID interno: 10918000007590165
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/5/25, 9:39
Resuelto
14/5/25, 14:18
Actualizado
16/5/25, 14:44
Asignado
May 13, 2025 08:24 AM
Respondido
May 14, 2025 04:18 PM
Completado
May 16, 2025 04:44 PM
First resp. due
May 13, 2025 08:00 AM
Due by
May 14, 2025 08:00 AM
Tiempo de resolución
76.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Bonjour,
Je me permets de vous contacter car nous avons rencontrer un problème avec une carte cadeau hier.
Une cliente souhaitait acheter un top à 39.90€. Elle souhaitait payer une partie avec le restant de sa carte cadeau ( 4.10€ ) et le reste par carte bancaire ( 35.80€ ). Or le solde de la carte cadeau est à 0€.
Elle m'a apporté son ticket de la première fois où elle a utilisé sa carte cadeau contenant 50€. Il s'agissait d'une blouse à 49.90€. Elle a réglé 4€ avec son avoir et le reste par carte cadeau soit 45.90€.
Or lorsque je regarde les mouvements de la carte cadeau, 50€ lui ont été prélevés ce jour-là alors qu'on aurait du lui prélever uniquement 45.90€ sur la carte cadeau ce qui explique pourquoi le solde actuel est à 0€.
Je pense qu'il y a eu une erreur ou un bug informatique lors de la première utilisation de la carte cadeau. Soit les 4€ de l'avoir ne sont pas passés, soit trop d'argent a été prélevé sur la carte cadeau.
J'ai donc fait passer la vente d'hier avec 35.80€ en CB (datafono externo) et 4.10€ en espèces.
Pouvez-vous rétablir cette erreur s'il vous plaît ?
code de la carte cadeau : 0 000600050689
code de l'avoir: M007312000351
Je vous remercie d'avance,
Ilona.
De : Ilona Philippe <ilonanf@icloud.com>
Envoyé : dimanche 11 mai 2025 11:05
À : Velizy 2 <velizy2@browniespain.com>
Objet : EXT:
Envoyé : dimanche 11 mai 2025 11:05
À : Velizy 2 <velizy2@browniespain.com>
Objet : EXT:
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Envoyé de mon iPhone
Resolución
Bonjour Ilona,
Je vous remercie de votre notification. Nous allons procéder à la correction. La cliente a-t-elle déjà accès à son solde correct sur la carte ?
Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées.
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"name": "Tiendas",
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},
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"message_id": "<DU0P195MB1473B179A887F45E4B22FD809D94A@DU0P195MB1473.EURP195.PROD.OUTLOOK.COM>",
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p>Bonjour Ilona,<br /></p><p><br /></p><p>Je vous remercie de votre notification. Nous allons procéder à la correction. La cliente a-t-elle déjà accès à son solde correct sur la carte ?<br /></p><p><br /></p><p>Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées.<br /></p><div><br /></div></div>",
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"id": "10918000003903199",
"name": "Eliana Garcia",
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"email_id": "eliana.garcia@browniespain.com",
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"name": "IT",
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"name": "Eliana Garcia",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6019004926623814318_parse_3560241251958175249\">\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBonjour,</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nJe me permets de vous contacter car nous avons rencontrer un problème avec une carte cadeau hier. </div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUne cliente souhaitait acheter un top à 39.90€. Elle souhaitait payer une partie avec le restant de sa carte cadeau ( 4.10€ ) et le reste par carte bancaire ( 35.80€ ). Or le solde de la carte cadeau est à 0€. </div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nElle m'a apporté son ticket de la première fois où elle a utilisé sa carte cadeau contenant 50€. Il s'agissait d'une blouse à 49.90€. Elle a réglé 4€ avec son avoir et le reste par carte cadeau soit 45.90€. </div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nOr lorsque je regarde les mouvements de la carte cadeau, 50€ lui ont été prélevés ce jour-là alors qu'on aurait du lui prélever uniquement 45.90€ sur la carte cadeau ce qui explique pourquoi le solde actuel est à 0€.</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nJe pense qu'il y a eu une erreur ou un bug informatique lors de la première utilisation de la carte cadeau. Soit les 4€ de l'avoir ne sont pas passés, soit trop d'argent a été prélevé sur la carte cadeau.</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nJ'ai donc fait passer la vente d'hier avec 35.80€ en CB (datafono externo) et 4.10€ en espèces. </div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nPouvez-vous rétablir cette erreur s'il vous plaît ?</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\ncode de la carte cadeau : 0 000600050689</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\ncode de l'avoir: M007312000351</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nJe vous remercie d'avance,</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_798136348elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nIlona.</div>\n<div id=\"x_798136348appendonsend\"></div>\n<hr style=\"width:98%\">\n<div id=\"x_798136348divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De :</b> Ilona Philippe <ilonanf@icloud.com><br />\n<b>Envoyé :</b> dimanche 11 mai 2025 11:05<br />\n<b>À :</b> Velizy 2 <velizy2@browniespain.com><br />\n<b>Objet :</b> EXT: </font>\n<div> </div>\n</div>\n<div>\n<div class=\"x_BodyFragment\"><font size=\"2\"><span style=\"font-size:11pt\">\n<div class=\"x_PlainText\"><br />\n<br />\nATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.<br />\n<br />\n</div>\n</span></font></div>\n<div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976024&ACTION=FILE\">\n</div>\n<div class=\"x_BodyFragment\"><font size=\"2\"><span style=\"font-size:11pt\">\n<div class=\"x_PlainText\"><br />\n<br />\n<br />\n</div>\n</span></font></div>\n<div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976025&ACTION=FILE\">\n</div>\n<div class=\"x_BodyFragment\"><font size=\"2\"><span style=\"font-size:11pt\">\n<div class=\"x_PlainText\"><br />\n<br />\n<br />\n</div>\n</span></font></div>\n<div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976026&ACTION=FILE\">\n</div>\n<div class=\"x_BodyFragment\"><font size=\"2\"><span style=\"font-size:11pt\">\n<div class=\"x_PlainText\"><br />\nEnvoyé de mon iPhone</div>\n</span></font></div>\n</div>\n</div>",
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"name": "Éxito"
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