#25804 · INCIDENCIA DESCUENTO PERSONAL
ID interno: 10918000007590137
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
10/5/25, 19:07
Resuelto
13/5/25, 16:47
Actualizado
15/5/25, 17:43
Asignado
May 12, 2025 11:58 AM
Respondido
May 12, 2025 11:58 AM
Completado
May 15, 2025 07:43 PM
First resp. due
—
Due by
—
Tiempo de resolución
69.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Luis Boix
Descripción
Buenas tardes,
Os mandamos este mail para informaros de una incidencia al aplicar el descuento de personal.
Al crear las fichas de empleados como staff, aquellos productos que están en promoción no aplican el descuento del 40% sobre el precio original.
Iera Albajara es una trabajadora que tiene el descuento como staff, este top tiene un pvp original de 29,90 euros y metiendo su ficha de cliente no se aplica el 40%, si no que mantiene el pvp de la promoción.
Solo se aplica el descuento en el precio original de los productos rebajados, cuando la ficha esta rellanada con el grupo de descuento del 40%
¿Lo podríais revisar?
Por qué, si las trabajadoras deben tener el descuento de staff, no podrían comprar con su descuento prendas que estén en promoción, al no poder aplicarse el descuento sobre el pvp original de estas prendas.
Muchas gracias,
Un saludo.
Brownie ECI Uria
C/ Uria 9
C.P. 33003, Asturias
Resolución
Aplicación descuentos STAFF
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2243580060585753598_parse_4928685342972558271\">\n<div class=\"x_985811079WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os mandamos este mail para informaros de una incidencia al aplicar el descuento de personal.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Al crear las fichas de empleados como staff, aquellos productos que están en promoción no aplican el descuento del 40% sobre el precio original.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Iera Albajara es una trabajadora que tiene el descuento como staff, este top tiene un pvp original de 29,90 euros y metiendo su ficha de cliente no se aplica el 40%, si no que mantiene el pvp de la promoción.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1021\" height=\"331\" style=\"width:10.6354in; height:3.4479in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976016&ACTION=FILE\"></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Solo se aplica el descuento en el precio original de los productos rebajados, cuando la ficha esta rellanada con el grupo de descuento del 40%</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"669\" height=\"201\" style=\"width:6.9687in; height:2.0937in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976017&ACTION=FILE\"></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"818\" height=\"311\" style=\"width:8.5208in; height:3.2395in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4976018&ACTION=FILE\"></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Lo podríais revisar?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por qué, si las trabajadoras deben tener el descuento de staff, no podrían comprar con su descuento prendas que estén en promoción, al no poder aplicarse el descuento sobre el pvp original de estas prendas.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias, </p>\n<p class=\"MsoNormal\">Un saludo. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-family:HelveticaNeue\">Brownie ECI Uria</span></b><span style=\"font-family:HelveticaNeue\"><br />\nC/ Uria 9</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:HelveticaNeue\">C.P. 33003, Asturias\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:HelveticaNeue\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(5, 99, 193)\">www.browniespain.com</span></a></span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin-left:18pt\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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