#25802 · WIFI Zebra
ID interno: 10918000007590109
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Comunicaciones
Subcategoría
LAN
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/5/25, 15:08
Resuelto
12/5/25, 8:56
Actualizado
14/5/25, 9:43
Asignado
May 12, 2025 08:11 AM
Respondido
May 12, 2025 10:56 AM
Completado
May 14, 2025 11:43 AM
First resp. due
May 13, 2025 08:00 AM
Due by
May 14, 2025 08:00 AM
Tiempo de resolución
41.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os escribimos para informaros de que esta semana hemos tenido bastantes problemas con la conexión al WiFi de la Zebra. Siempre nos ha funcionado al completo en cualquier punto de la tienda, incluso varios metros fuera del establecimiento como hacemos cuando recibimos la mercancía.
Esperamos vuestra respuesta, gracias.
Resolución
Hola chicas
Desde hace un par de semanas estamos experimentando estos problemas con la red que es a nivel general en algunas zonas de España, estamos reclamándolo pero de momento nos queda esperar a que nos solucione Movistar el problema de red.
Sentimos las molestias y estamos trabajando en ello.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div><br /></div><div>Desde hace un par de semanas estamos experimentando estos problemas con la red que es a nivel general en algunas zonas de España, estamos reclamándolo pero de momento nos queda esperar a que nos solucione Movistar el problema de red.<br /></div><div><br /></div><div>Sentimos las molestias y estamos trabajando en ello.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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