#25772 · Vale antiguo numeración erronea
ID interno: 10918000007565851
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
8/5/25, 15:04
Resuelto
12/5/25, 7:35
Actualizado
14/5/25, 12:55
Asignado
May 9, 2025 09:40 AM
Respondido
May 12, 2025 09:35 AM
Completado
May 14, 2025 09:43 AM
First resp. due
May 9, 2025 05:04 PM
Due by
May 12, 2025 05:04 PM
Tiempo de resolución
88.5 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ayer vino una clienta con un vale de 4€ con la numeración apuntada.
El problema fue que, al meter el número, nos pone que ese vale no existe, imagino que la numeración estará mal apuntada y por eso no nos deja.
Adjunto la foto para que lo podáis ver.
¿Nos podéis dar una nueva numeración o una solución para que la clienta pueda utilizar el vale?
Como ya no tenemos la opción de vale status, no sabemos como hacerlo.
Muchas gracias
Un saludo
Nagore
Resolución
Buenos días, Nagore
Por favor realiza una tarjeta regalo por el importe de 4 euros y así la clienta puede canjear su vale antiguo, quédate con el vale y envíanoslos a oficinas en el cierre de mes.
Muchas gracias.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, Nagore<br /></div><div><br /></div><div>Por favor realiza una tarjeta regalo por el importe de 4 euros y así la clienta puede canjear su vale antiguo, quédate con el vale y envíanoslos a oficinas en el cierre de mes.<br /></div><div><br /></div><div>Muchas gracias.</div></div>",
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"name": "IT",
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},
"first_name": "Eliana",
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},
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}
},
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"name": "Eliana Garcia",
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},
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"email_id": "eliana.garcia@browniespain.com",
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"udf_char2": "Remoto",
"udf_char3": "No"
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{
"id": "10918000007565859",
"name": "ED849714.JPG",
"size": "1657233",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4517677577928235811_parse_8855141412341620513\">\n<div class=\"x_943543259WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ayer vino una clienta con un vale de 4€ con la numeración apuntada.\n</p>\n<p class=\"MsoNormal\">El problema fue que, al meter el número, nos pone que ese vale no existe, imagino que la numeración estará mal apuntada y por eso no nos deja.\n</p>\n<p class=\"MsoNormal\">Adjunto la foto para que lo podáis ver.</p>\n<p class=\"MsoNormal\">¿Nos podéis dar una nueva numeración o una solución para que la clienta pueda utilizar el vale?\n</p>\n<p class=\"MsoNormal\">Como ya no tenemos la opción de vale status, no sabemos como hacerlo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\">Nagore </p>\n</div>\n</div>",
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"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
},
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"id": "10918000000044001",
"name": "Éxito"
},
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},
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},
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"name": "Incidencia"
},
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"display_value": "May 9, 2025 09:40 AM"
},
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},
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},
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},
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"joana.mugarza@browniespain.com"
],
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},
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}