#25761 · EXT: Helena Martínez está intentado ponerse en contacto con usted en Microsoft Teams

{
  "id": "10918000007565729",
  "sla": {
    "id": "10918000000164165",
    "name": "SLA Soporte HQ"
  },
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": {
    "id": "10918000000199875",
    "name": "Brownie (HQ)",
    "site": {
      "id": "10918000000794001"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "EXT: Helena Martínez está intentado ponerse en contacto con usted en Microsoft Teams",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [],
  "email_to": [
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000000596437",
    "name": "Microsoft Teams",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "noreply@emeaemail.teams.microsoft.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "Microsoft Teams",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "25761",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<cd24c6d0-03f1-4c64-90e1-6884812ecf72@AM3PEPF00009BA1.eurprd04.prod.outlook.com>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\"><div>Teams<br /></div></div>",
    "submitted_by": {
      "id": "10918000005497097",
      "name": "Marc De Mena",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": "+34686456544",
      "email_id": "marc.mena.soporte@browniespain.com",
      "sms_mail": null,
      "job_title": "IT Manager",
      "last_name": "De Mena Tomé",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20101730646&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Marc",
      "user_scope": "internal_user",
      "employee_id": "marc.mena",
      "is_vip_user": true,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1746700964876",
      "display_value": "May 8, 2025 12:42 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n<div style=\"margin:0; padding:10px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\">\n<table border=\"0\" bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"border-top:4px solid rgb(85, 88, 175); padding:20px 0 0; font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:24px; color:rgb(85, 88, 175)\">\nMicrosoft Teams</td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding:20px\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/emails/notification_bell.png\" alt=\"\" height=\"128\" width=\"128\"></td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding:0 132px 10px 132px\">\n<h3 style=\"color:rgb(22, 35, 58); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-weight:600; margin:0\">\nHelena Martínez está intentado ponerse en contacto con usted en Microsoft Teams</h3>\n</td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding-bottom:20px\">\n<p style=\"color:rgb(22, 35, 58); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; margin:0; padding:0 60px 0 60px; font-size:0.9em\">\nHaga clic en el botón para abrir Teams, ver su actividad y explorar la aplicación.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:5px 162px 40px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\">\n<tbody>\n<tr>\n<td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/chat/19:295f1fc4-7621-43c5-9e26-a970d095acbc_e285accb-0562-4aa5-9262-41d8cc1631d8@unq.gbl.spaces/conversations?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir\n Microsoft Teams</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); border-bottom:4px solid rgb(238, 241, 245); padding:10px 30px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_teams_channels.png\" alt=\"Reúna a su equipo\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nReúna a su equipo</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nCree un área de trabajo abierto y colaborativo para su equipo. Use los canales para organizar las conversaciones por tema, área o lo que prefiera.</p>\n</td>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-bottom:4px solid rgb(238, 241, 245); padding:10px 28px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_chat.png\" alt=\"Chats privados y grupales\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nChats privados y grupales</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nFuera de las conversaciones abiertas del equipo, podrá chatear en privado y compartir archivos y notas con cualquier persona de la organización.</p>\n</td>\n</tr>\n<tr>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_videocalling.png\" alt=\"Realice videollamadas y programe las reuniones en línea\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nRealice videollamadas y programe las reuniones en línea</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nConvoque reuniones no planificadas o programadas en cualquier canal. O bien, simplemente llame a una persona…</p>\n</td>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_tabs.png\" alt=\"Los archivos, las notas y las aplicaciones del equipo en un solo lugar\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nLos archivos, las notas y las aplicaciones del equipo en un solo lugar</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nLas herramientas de su equipo se organizan y se integran en Microsoft Teams con la potencia de Office 365.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:30px 162px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\">\n<tbody>\n<tr>\n<td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/chat/19:295f1fc4-7621-43c5-9e26-a970d095acbc_e285accb-0562-4aa5-9262-41d8cc1631d8@unq.gbl.spaces/conversations?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir\n Microsoft Teams</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td height=\"2\" width=\"30\">&nbsp;</td>\n<td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\">&nbsp;</td>\n<td height=\"2\" width=\"30\">&nbsp;</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"6\" align=\"center\" style=\"padding:0 0 30px\">\n<h3 style=\"color:rgb(22, 35, 58); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-weight:normal; margin:0\">\nObténgalo ya mismo. Llévelo consigo allá donde vaya.</h3>\n</td>\n</tr>\n<tr>\n<td width=\"150\">&nbsp;</td>\n<td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/icons/icn_windows.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"></td>\n<td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n&nbsp;&nbsp;Windows</td>\n<td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - iOS\" height=\"16\" width=\"16\"></td>\n<td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n&nbsp;&nbsp;iOS</td>\n<td width=\"150\">&nbsp;</td>\n</tr>\n<tr>\n<td width=\"150\">&nbsp;</td>\n<td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"></td>\n<td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n&nbsp;&nbsp;Mac</td>\n<td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_android.png\" alt=\"Microsoft Teams - Android\" height=\"16\" width=\"16\"></td>\n<td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n&nbsp;&nbsp;Android</td>\n<td width=\"150\">&nbsp;</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"6\" align=\"center\" style=\"padding:20px 202px 24px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"200\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"border:2px solid rgb(85, 88, 175); padding:6px 0 8px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/downloadteams\" style=\"font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(85, 88, 175); text-decoration:none\">Ir\n a la página de descargas</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td height=\"2\" width=\"30\">&nbsp;</td>\n<td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\">&nbsp;</td>\n<td height=\"2\" width=\"30\">&nbsp;</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"4\" align=\"center\" style=\"color:rgb(83, 92, 109); font-family:&quot;Segoe UI&quot;, Tahoma, Geneva, Verdana, sans-serif; font-size:12px; padding:0 0 40px; line-height:18px\">\n© 2024 Microsoft Corporation <br />\nOne Microsoft Way, Redmond, WA 98052-7329 <br />\nEstados Unidos <br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://go.microsoft.com/fwlink/p/?LinkID=512132\">Política de privacidad</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td><img src=\"https://urlshortener-emea.teams.cloud.microsoft/8DD8E1BDF7CE471-2-0\" style=\"display:none\"></td>\n</tr>\n</tbody>\n</table>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
  "display_key": {
    "value": "25761",
    "display_value": "25761"
  },
  "due_by_time": {
    "value": "1747046180000",
    "display_value": "May 12, 2025 12:36 PM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1746700580000",
    "display_value": "May 8, 2025 12:36 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1746700964876",
    "display_value": "May 8, 2025 12:42 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1746700964876",
    "display_value": "May 8, 2025 12:42 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": {
    "value": "1746786980000",
    "display_value": "May 9, 2025 12:36 PM"
  },
  "request_template_checklist_ids": []
}