#25746 · Sistema cobro
ID interno: 10918000007565673
Estado
Cerrada
Prioridad
Normal
Urgencia
Urgente
Impacto
Afecta a un Grupo
Categoría
Hardware
Subcategoría
Pc's
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
8/5/25, 7:47
Resuelto
16/5/25, 12:25
Actualizado
18/5/25, 12:45
Asignado
May 9, 2025 09:39 AM
Respondido
May 9, 2025 09:38 AM
Completado
May 18, 2025 02:45 PM
First resp. due
May 9, 2025 09:47 AM
Due by
May 12, 2025 09:47 AM
Tiempo de resolución
196.6 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días,
El ordenador me ha costado encenderlo un poco, ya que lo he tenido que reiniciar tres veces hasta que me ha funcionado. Lo que pasaba era que no podía seleccionar nada ni con el ratón ni con la pantalla.
Ahora que he podido hacer que funcione el que me da problemas para arrancar es el sistema de cobro, ya que selecciono dos veces para abrirlo, se queda el símbolo cargando encima de la flecha, como siempre, pero no llega a abrirse.
¿Podríais solucionarlo, por favor?
Muchas gracias de antemano y disculpad las molestias.
Un saludo,
Rocío.
Resolución
Se cambio el TPV a la tienda y se resuelve el problema.
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