#25735 · Fw: VALOR VALE M007046013867
ID interno: 10918000007565565
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Expansión
Request Type
Incidencia
Creado
7/5/25, 16:25
Resuelto
12/5/25, 7:38
Actualizado
14/5/25, 7:43
Asignado
May 8, 2025 05:04 PM
Respondido
May 12, 2025 09:38 AM
Completado
May 14, 2025 09:43 AM
First resp. due
May 9, 2025 08:00 AM
Due by
May 12, 2025 08:00 AM
Tiempo de resolución
111.2 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a
la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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Resolución
Buenos días, Vanessa
Hemos estado revisando y el vale se ha ingresado con la letra ¨m¨ en minúscula y debe estar en Mayúscula, lo hemos buscado y así si que aparece el saldo correspondiente.
Por favor hazlo de esta manera y si tienes inconvenientes llámanos, pero no deberías de tenerlos en principio.
Gracias.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, Vanessa<br /></div><div><br /></div><div>Hemos estado revisando y el vale se ha ingresado con la letra ¨m¨ en minúscula y debe estar en Mayúscula, lo hemos buscado y así si que aparece el saldo correspondiente.<br /></div><div><br /></div><div>Por favor hazlo de esta manera y si tienes inconvenientes llámanos, pero no deberías de tenerlos en principio.<br /></div><div><br /></div><div>Gracias.</div></div>",
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"description": "\n\n<div>\n<div dir=\"ltr\"><br />\n</div>\n<div id=\"x_716670627ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_716670627ms-outlook-mobile-signature\">\n<div style=\"line-height:normal\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:108.75px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Teresa Nunes</span><span style=\"font-size:9pt\"><br />\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962422&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962423&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962424&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962425&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a></span></p>\n</td>\n<td style=\"width:270px; height:108.75px; border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; margin-top:0px; margin-bottom:0px\">\n616537469</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:48.75px; vertical-align:middle\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962426&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\" style=\"margin-top:0px; margin-bottom:0px\"> </span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:110px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"ltr\"><br />\n</div>\n</div>\n<div id=\"x_716670627mail-editor-reference-message-container\" class=\"x_716670627ms-outlook-mobile-reference-message\">\n<div id=\"x_716670627mail-editor-reference-message-container\">\n<hr style=\"width:98%\">\n<div id=\"x_716670627divRplyFwdMsg\" dir=\"ltr\"><span style=\"font-family:Calibri, sans-serif\"><b>De:</b> Colombo <colombo@browniespain.com><br />\n<b>Enviado:</b> quarta-feira, maio 7, 2025 12:07 PM<br />\n<b>Para:</b> IT <it@browniespain.com><br />\n<b>Cc:</b> Teresa Nunes <teresa.nunes@browniespain.com><br />\n<b>Assunto:</b> RE: VALOR VALE M007046013867</span>\n<div style=\"font-family:Calibri, sans-serif\"> </div>\n</div>\n\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nHola,</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nHubo un error y la venta de este cupón ha sido cancelada. y ahora no tenemos esa cantidad en el voucher para vender los artículos. En el cupón solo aparecen 4€ cuando la venta es de 75,80€</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\npuedes ver por favor?</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nMuchas gracias</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nVanessa Rodrigues</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<div style=\"padding:3pt 0cm 0cm; border-width:1pt medium medium; border-style:solid none none; border-color:rgb(225, 225, 225) currentcolor currentcolor\">\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt\"><b>De:</b> Colombo<br />\n<b>Enviado el:</b> lunes, 5 de mayo de 2025 15:46<br />\n<b>Para:</b> IT <it@browniespain.com><br />\n<b>CC:</b> Teresa Nunes <teresa.nunes@browniespain.com><br />\n<b>Asunto:</b> VALOR VALE M007046013867</span></p>\n</div>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nHola,</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nHubo un error y la venta de este cupón ha sido cancelada. y ahora no tenemos esa cantidad en el voucher para vender los artículos. En el cupón solo aparecen 4€ cuando la venta es de 75,80€</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\npuedes ver por favor?</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nMuchas gracias</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\nVanessa Rodrigues</p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:12pt\">\n </p>\n</div>\n</div>\n</div>",
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